Key Responsibilities
1. Guide Our Colleagues: Collaborate with the store management team to ensure your team is well-trained, informed, and capable of delivering high store standards expected by our customers.
2. Prioritise Customer Satisfaction: Work closely with management colleagues to identify customer service needs, communicate these priorities to the team, and ensure all members contribute to delivering outstanding service and maintaining a safe, welcoming store environment.
3. Drive Store Success: Understand and support the execution of daily performance goals, playing a key role in achieving targets and store presentation.
4. Experience: Supervising others in a fast-moving retail or hospitality environment.
5. Competencies: Prioritise and organise work, customer focus, effective communication, and ability to direct and supervise work.
Employee Benefits
* Full-time employees receive 28 days of annual leave (including bank holidays), increasing to 33 days after 5 years of service. Part-time or alternative arrangements are pro-rated.
* Contributable company pension scheme.
* 10% store discount at all retail stores.
* Death in Service Benefit.
* Long service recognition scheme.
* Access to in-house training programmes delivered face-to-face and online.
* MyHB colleague benefits platform offering:
o Discounts across UK retail, leisure, and hospitality venues.
o Employee Assistance Programme with 24/7 confidential counselling.
o Low-cost voluntary insured health cash plans and cancer cover.
#J-18808-Ljbffr