What is the purpose of the role?
The main purpose of the role is to ensure the successful execution of the daily/weekly transport plan within the frame work of client requirements, legal compliance and internal/external SLA's. The role will include dispatching/briefing drivers, monitoring drivers throughout their delivery/collection routes and then debriefing drivers at the end of their shift. There is a significant amount of daily reporting included in the function, which will include operational, HR, performance reports. Independent working, a strong will to perform at a high standard and a proactive approach to problem solving is key to your success in this role.
Shifts available:
Mon-Fri 12:00-21:00/13:00-22:00/14:00-23:00
Mon-Fri 08:00-16:00 (occasional Saturdays)
Mon-Fri 06:00-10:00
In this role you are accountable for:
* Able to achieve the required standards of performance to meet customer demands - 100% on time delivery service. Any exceptions are reported in a timely manner and client communications maintained.
* Proactively planning the daily transport schedule to ensure all customer requirements are met.
* Complete daily checks to ensure that the daily transport schedule is adequately resourced.
* Fully brief drivers prior to dispatch to ensure they understand their route, the requirements of the route and is adequately training on all systems and processes.
* Ensure that all routes are tracked (where appropriate) and the driver are logged on...