About The Role
Join Our Team as a Customer Advisor – SMR & Inspections Services | Bescot
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced contact centre environment? If so, we'd love to welcome you to our SMR & Inspections Services Team at Bescot as our next Customer Advisor.
Start Date: 27th October 2025
Training: Two weeks full-time (Monday–Friday, 09:00–17:00)
Your Role:
As a Contact Centre Advisor within our Service, Maintenance & Repair (SMR) team, you'll be at the heart of our customer journey. You'll manage service bookings from start to finish, ensuring a seamless experience by:
* Assigning technicians to jobs
* Coordinating with dealerships to confirm parts availability
* Acting as the key point of contact for customers throughout their booking
Salary & Hours:
* £25,396.80 per year (based on 40 hours per week)
* Full-time, flexible shifts across Monday to Sunday:
* Weekdays: 08:00–16:00 / 09:00–17:00 / 10:00–18:00
* Weekends: 09:00–17:00 (rotating with rest days)
Why Join Us?
At RAC, we go the extra mile for our customers—and we reward our colleagues for doing the same. Here's what you'll enjoy:
* Eligibility for our bonus scheme
* Pension contributions up to 6.5%
* Life Assurance (2x salary, 4x for pension members)
* Family leave support and flexible working
* 24/7 confidential personal support service
* Car salary sacrifice scheme (after 12 months)
* FREE RAC Ultimate Complete Breakdown Cover from day one
* Access to Orange Savings – discounts on retail, travel, tech & more
* FREE onsite parking
* Automatic enrolment into our Colleague Share Scheme – a unique opportunity to share in RAC's success
What You'll Be Doing:
* Handling inbound and outbound customer calls
* Managing bookings and updating systems accurately
* Building product and process knowledge
* Collaborating with your team to improve performance
* Communicating confidently with internal and external stakeholders
What We're Looking For:
* Previous experience in customer service (contact centre experience is a plus)
* Strong communication and upselling skills
* Ability to manage complaints professionally
* Excellent organisation, PC, and admin skills
* A customer-first mindset and a drive to deliver a smooth, positive experience
If you're ready to make a difference and be part of something special, apply now and become one of our #OrangeHeroes.
We're proud to foster a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences.