Sales & Marketing Representative. But a different kind.
At Tristar, we’ve worked for more than 20 years providing Tech support and solutions for medium to small-sized businesses. We pride ourselves on the relationships we hold, that our customers trust us with the quality of service as well as their IT and Tech-based needs. We know our solutions are good because many departing customers return to us. For us, now is the time to focus on growing our business.
To expand we are looking for a salesperson to bring onboard more customers we can help.
While there will be some form of ‘soft’ cold calling and closing sales will be essential, there are a host of other elements which will be important. These include being intellectually curious and learning about the solutions, engaging and helping to drive marketing initiatives, reporting and more.
As such, we are not looking for a ‘hard’ salesperson, rather someone who can empathise with prospects, understand their needs, build long‑term relationships and be super‑organised. An ideal candidate need not be from a traditional sales background, in fact, we are happy to take people from a non‑sales background. Someone who is happy to do many of the sales elements such as pick up a phone and talk to people but also someone able to build trust, empathy and happiness to build long‑term relationships which will eventually turn into sales.
The Role
* Build long‑term relationships with prospects, turning them into customers
* ‘Warm’ calling: Not to sell but to invite prospects to events, give them ‘free’ IT audits etc.
* Follow‑up with prospects on a long‑term basis meaning tremendous organisational skills.
* Help create marketing initiatives, liaising with marketing to ensure they are taking place
* Engage with marketing to follow‑up on campaigns
* Liaise with the telephone‑based business development team, steering them and ensuring the quality of their calls are maintained and good
* Learn about IT support and IT solutions. How this can help positively impact customers
* Proactively learn about the competition, products and competitor landscape
* Help create ‘events’ ideas for marketing to execute and build relationships through events
* With time, Upsell / Cross‑sell to existing customers
* Help in the selection of systems related to sales, including a CRM solution
* Give accurate reporting so management can clearly see key metrics such as number of prospects in pipe, likelihood of closing them, numbers of future prospects to be contacted and more
* Happy to roll up their sleeves and get stuck in helping in executing on the marketing plans.
The Person
Tristar is all about honesty and integrity. More than anything, these are elements that are important to us and we are delighted when we meet candidates who hold the same values.
We are an equal opportunity employer and welcome applications from all backgrounds.
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