Summary DD Payroll Services are looking for a new Accounts Administration Apprentice! You will be studying toward your Level 3 Apprenticeship in Business Administration. Wage £15,988.44 a year Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday - Thursday, Shifts to be confirmed. 37 hours a week Start date Wednesday 8 October 2025 Duration 1 year Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work We're looking for a motivated and detail-oriented individual to join our Accounts & Customer Service team as an Apprentice. This is a fantastic opportunity to gain hands-on experience across two vital departments within the business. You'll be involved in a variety of essential tasks that support the smooth day-to-day operations of our company — from handling customer queries to assisting with financial data processing. You’ll be working closely with both the Accounts and Customer Service teams, giving you the chance to develop a strong foundation in administrative, customer service, and basic accounts functions. Day-Day Responsibilities: Maintain high attention to detail when carrying out tasks in the Accounts team, ensuring all data is processed accurately Handle inbound and outbound calls to support both clients and internal teams with professionalism and a helpful attitude Report any errors or irregularities promptly to the appropriate team members or supervisors Contribute proactively to the team by suggesting improvements to systems and processes Act as a first point of contact for customers, delivering a friendly and efficient service at all times Where you'll work D D Payroll Services, 12 Pride Point Drive Derby DE24 8BX Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider PARAGON EDUCATION & SKILLS LIMITED Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship Level 3 Qualification Requirements Desirable qualifications Other in: Maths (grade Pass) English (grade Pass) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Attention to detail IT skills Organisation skills Communication skills Other requirements The closing date is guidance, if a successful candidate is found before the advertised dates, the advert will close early. About this employer DD Payroll, part of the charity Disability Direct, specialises in making payroll easy for people with disabilities who employ carers. Unlike typical payroll services, DD Payroll isn’t about profit - it’s about providing personal, one-on-one support. Rooted in charity values, they have extended their service to offer a caring, reliable, managed payroll solution specifically for the care and non-profit sectors. With their deep expertise in payroll compliance and dedication to high ethical standards, DD Payroll is where personal service meets purpose. After this apprenticeship There is a possibility of a full time role at the end of the apprenticeship Ask a question The contact for this apprenticeship is: PARAGON EDUCATION & SKILLS LIMITED The reference code for this apprenticeship is VAC1000338086.