What You'll Do
* Event delivery & duty management
o Act as Duty Manager for events, overseeing on‑site teams to ensure safe operations and excellent service.
o Be part of the on‑call rota, responding to out‑of‑hours incidents and enquiries when required.
* Event planning & coordination
o Manage the planning and advance of designated events, including staffing and scheduling.
o Ensure all activity meets licensing requirements and venue policies.
* Team leadership & development
o Motivate, train and support Front of House teams to deliver high standards of service.
o Recruit new Front of House team members and support their onboarding.
* Health, safety & wellbeing
o Champion health and safety, ensuring policies, training and risk assessments are followed.
o Support incident management and continuous improvement of safety standards.
* Client & promoter relationships
o Build strong working relationships with promoters, organisers and clients.
o Deliver all contractual commitments and lead site visits for new clients.
* Customer Experience & Improvement
o Actively promote a welcoming and inclusive guest experience at every touchpoint.
o Manage customer feedback and complaints, ensuring timely investigation and follow‑up.
What We're Looking For
* Experience managing medium to large‑scale events in a live or comparable venue.
* First Aid qualification.
* Strong commercial awareness with confident negotiation skills.
* A valid Personal Licence.
* IOSH certification.
* Confident IT skills, including Microsoft Word, Excel, Outlook and PowerPoint.
* A strong focus on guest experience.
* A flexible and committed approach to working hours.
Where
You will be based at the venue in Wolverhampton. You will need to be available to work 5 days out of 7, including evenings and weekends.
Our Commitment to Inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
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