Job Description
CompanyOver the last 30 years, Crown Couriers Ltd has grown to become the market leader in van courierlogistics. Serving some of the largest brands across the automotive, retail, engineering and parcelsectors, we have an outstanding reputation for the secure delivery of time critical movements.Withinnovative tech and data-driven solutions at the heart of everything we do, we are poised forconsiderable growth. This is new role, responsible for working closely with some of our largestcustomers to deliver a range of continual improvement initiatives that enhance the level of servicewe provide and open potential new opportunities for growth. A key role within our Commercialteam, this position is based full-time at our Head Office in Tamworth.Purpose of the roleThis is a fast paced and exciting role, responsible for a portfolio of large customer accounts eachwith highly bespoke solutions in play. Your work will further develop those partnerships to securestrong sales and service performance, and a growth pipeline where greater potential exists.By closely analysing customer performance data and investing time in truly understanding eachaccount and the key players involved, youll be well placed to manage expectations and anticipatefuture needs. Using your initiative along with the tools and data available, youll shape key accountplans that deliver tangible improvements and efficiencies to protect and grow the bottom line.A typical week will be varied, and strict time management will be essential to provide the supportrequired, from account performance meetings and handling varied service enquiries, to developingnew quotes and service proposals. There will be regular site meetings to attend across the UK,which youll need to juggle with the timely preparation of high quality pitch presentations, and salesperformance reports aligned to action plans that protect and grow relevant revenue streams.Your progress will be fuelled by the efficient creation and execution of detailed account plans, andthe ability to forge productive customer relationships accordingly. Creative, driven and resilient inyour approach, your work will inform continual improvement programmes and new ways we canincrease the valuable contribution of the services we provide. A self-starter by nature, youll valuethe input and support from colleagues across the Commercial team, and draw from the expertise inthe wider operations and IT teams.A structured and planned approach will be vital if you are to achieve a deep understanding of thechallenges and opportunities at regional and national levels, and proactively address them formutual benefit. Success will be rest on your customer first mindset and the attention to detail youbring to work every day. You will take pride in delivering effective partnerships that make a tangibleimpact to the KPIs achieved, going above and beyond when needed.This is a full time office-based role, with considerable flexibility required to visit operational sitesacross the UK. If you are results driven, can do and have a proven track record in managingvaluable customer accounts to achieve great service outcomes, we would love to hear from you!Duties and ResponsibilitiesAccount Management Research, identify, forecast, plan and deliver customer account targets and win new business. Produce robust market and customer plans to exceed revenue, growth and profit targets. Create and convert a pipeline of growth opportunities across existing customers Work with Marketing to develop targeted awareness campaigns, case studies and testimonialsto support customer retention and new business development. Build a detailed understanding of customers, market/sector challenges and competitor activity. Take ownership for the speed/quality of delivery against account plans and all communications. Ensure daily, weekly, monthly and annual updates of customer records, trackers and reports. Provide effective and timely communication to all stakeholders of account activities. Build effective relationships with colleagues in other departments. Maintain a detailed understanding of all product, services, pricing and value drivers.Strategy and best practice Drive continual improvement of key account management and new business processes. Monitor market trends to identify risks, growth streams and potential strategic partnerships toshape the sales and service strategies, and inform the commercial strategy. Ensure all proposals adhere to all regulatory compliance requirements. Prepare sales contracts ensuring adherence to established rules and guidelines.Applicant CriteriaIndustry experience required: Min. 5yrs in a similar B2B sales and service role. Logistics experience preferred, not essential. Experience of working to strict Governance and Compliance requirements. Proven account management and business development experience.Candidates must be able to demonstrate: Experience of developing, reporting and achieving monthly/quarterly/annual targets. Experience in consultative sales of £m+ operational, technical and service efficiency solutions. Strong commercial acumen with a passion for customer service, account management anddelivering profitable sales. Ability to build rapport across departments and negotiate at a senior level. Proactive by nature, with a positive can-do attitude, resilient to change and uncertainty. Full Driving Licence EssentialTechnical skills required: Exceptional attention to detail required across all communications. Highly proficient at using Excel, PowerPoint and Word.
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