Hours: Monday to Friday, 40 hours per week, 8.30am to 5.00pm (flexibility in working hours is required)
Our client offers a competitive salary and a comprehensive benefits package, including a company car, annual performance bonus, 25 days of holiday plus bank holidays, paid birthday leave after one year, company pension, life assurance, enhanced parental pay, company sick pay, an employee assistance program for health and wellbeing support, and a health scheme.
Key Responsibilities
* Leadership & Operations – Manage a team of service technicians and administrators, ensuring high performance and efficiency.
* Customer Relationships – Maintain and develop strong client relationships, ensuring high levels of satisfaction.
* Performance & KPI Management – Monitor financial and operational targets, ensuring service standards and profitability.
* Team Development – Mentor, coach, and support staff to ensure professional growth and high-quality service delivery.
* Process Improvement – Oversee data management and service processes, working with internal teams to improve efficiency.
* Issue Resolution – Collaborate with contracts and IT teams to address warranty, contractual, and operational issues.
What We’re Looking For
* Proven experience leading a small team in a customer-facing environment.
* Strong understanding of financial metrics, including operating costs and profitability.
* Ability to motivate, coach, and support a team to achieve high performance.
* Excellent relationship-building skills with a track record of converting new business opportunities.
* Strong problem-solving and decision-making abilities under pressure.
* Excellent communication and negotiation skills.
* Proficiency in Microsoft Office (Excel essential); SAP knowledge is a plus (training provided).
Job Ref: EN761
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Manufacturing
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