Are
you passionate about delivering exceptional hospitality and eager to join a
dynamic team at one of the world's leading hotel brands? We are currently
recruiting for a dedicated individual to join our team. We believe in creating
memorable experiences for our guests and we want our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, to know
their co-workers are committed to a culture of respect and kindness.
About us:
Delta Hotels are a 4* full service brand in the Marriott Portfolio. We are
simple made perfect. Located just 2 miles from Edinburgh Airport and only 15
minutes from the city centre- we are all about giving a streamlined premium
experience with rooms that work for our guest needs! Working at Delta by
Marriott means you are joining an experienced, knowledgeable and driven team!
The Role:
As a Night Auditor at Delta Hotel Edinburgh, it is a largely
administrative role, that is responsible for completing reporting tasks related
to concluding the days business. During a typical shift, you will be working as
part of a team to also ensure all our guests feel welcomed, valued and
appreciated, leading to a fantastic stay.
What
is in it for you: In addition to
receiving a competitive salary and investment in your personal development, you
will have access to an array of perks and discounts including:
* Free Meals on
Duty: Enjoy complimentary meals while
at work.
* Uniform Provided: A professional uniform is supplied for all
employees.
* Explore Discounts: A Marriott Discount Card that offers
benefits on hotel stays and F&B across 140 countries.
* Pension Scheme: Participation in The People’s Pension.
* Employee Assistance
Programme: Free and confidential
support for various challenges, including financial advice, stress, and health
issues.
* Career
Development: Opportunities for
career growth and internal transfers within Marriott's global network.
* Training and
Development: Access to training
programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails:
* Welcome and assist
guests with check-in/check-out
procedures, ensuring a smooth and pleasant experience.
* Address guest inquiries
and concerns promptly and
professionally, providing accurate information and solutions.
* Coordinate with other
departments to ensure guest
requests are fulfilled efficiently.
* Maintain a high level
of customer service by
anticipating guest needs and exceeding their expectations.
* Handle guest complaints with empathy and resolve issues to their
satisfaction.
* Promote hotel services
and amenities to enhance guest
experience and drive revenue.
* Ensure compliance with
hotel policies and procedures,
maintaining a safe and secure environment.
* Monitor guest feedback and implement improvements based on their
suggestions.
* Assist in training new
staff on guest service standards
and procedures.
* Maintain accurate records of guest interactions and transactions.
Safety and
Company Policies:
* Follow all company and
safety and security policies and procedures.
* Report maintenance needs,
accidents, injuries, and unsafe work conditions to the manager.
* Complete safety training
and certifications.
* Ensure uniform and
personal appearance are clean and professional.
* Maintain confidentiality
of proprietary information.
* Communicate with others
using clear and professional language.
* Develop and maintain
positive working relationships with others.
* Support the team to reach
common goals.
* Listen and respond
appropriately to the concerns of other employees.
* Ensure adherence to
quality expectations and standards.
Note: This above description is not intended to establish a
total definition of the job, but an outline of the duties.
Preferred
Qualifications:
* Related Work Experience:
At least 1 year of related work experience in a customer service role.
* Supervisory Experience:
None required.
* License or Certification: None required.
Join us and be
part of a team that values excellence, sustainability, and career growth. Apply
today to start your journey with Marriott!