Multi-Site Senior Account Manager - Gi Group
East of England including Lowestoft
Salary: £34k - £38k + Bonus + Car Allowance + Award Winning Benefits
Are you a dynamic and driven professional with a passion for operational excellence, team development, and client satisfaction? We are seeking a Multi‑Site Senior Account Manager to lead the on‑site delivery of key performance indicators (KPIs) across a minimum of two and a maximum of four sites. This is a fantastic opportunity for someone who thrives in a challenging and fast‑paced environment while maintaining strong client relationships and delivering exceptional results.
Key Responsibilities
Operational Excellence
* Manage the delivery of operational KPIs and ensure the smooth running of multiple on‑site contracts.
* Build and maintain strong relationships with key clients as the escalation point for any issues.
* Ensure all Management Information (MI) reports and KPIs are prepared accurately and on time for weekly client reviews.
Team Leadership & Development
* Recruit, train, coach, and motivate your on‑site teams to deliver on KPIs and Service Level Agreements (SLAs).
* Conduct appraisals, create development plans, and foster a positive work culture with work/life balance.
Process & Compliance
* Ensure compliance with company standards and government regulations regarding temporary staff employment.
* Conduct site audits and ensure corrective actions are implemented for any administrative errors or issues.
* Maintain a robust out‑of‑hours rota to ensure site coverage at all times.
What We’re Looking For
* Proven experience managing multiple sites and teams, with the ability to deliver operational KPIs and SLAs.
* Strong leadership and people management skills, with a focus on training, coaching, and motivating teams.
* Excellent client relationship management and communication skills, acting as a trusted point of escalation.
* Financial acumen and experience managing budgets, projections, and cost controls.
* Exceptional organisational and problem‑solving skills, with the ability to work under pressure and meet deadlines.
What We Offer
* Competitive salary and benefits package.
* Opportunity to make a significant impact across multiple sites.
* A supportive and collaborative team environment.
* Career development opportunities within a growing organisation.
If you’re ready to take on a challenging and rewarding role where you can lead, inspire, and deliver excellence, we want to hear from you.
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