About the Role:
The postholder is responsible for carrying diagnostic interviews with customers
seeking housing advice with the intention of resolving their issues to allow them to
remain in their home or to assist them in souring alternative accommodation in a
planned manner. The primary function of the post is to prevent households from
becoming homeless to reduce the need for crisis interventions. Where households
do become homeless the post holder is responsible for coordinating the council’s
response and leading customers through the process efficiently.
The post holder needs to hold as a minimum:
Educated to standard grade level or equivalent
The postholder is able to demonstrate:
Skills and experience in:
Working with customers in face-to-face environments
Assessing and meeting the support needs of individuals
Working within the National Standards for Advice & Information framework to provide Type II Casework
Carrying out diagnostic interviews to identify customer’s problems and related issues
Understanding of:
Providing housing and homelessness prevention advice and information
Resettling households and tenancy sustainment
Housing and Homelessness related legislation
Working with related agencies (health, substance misuse, mental health, advice & information, social care & wellbeing, criminal justice, etc)
Working with related services provided by external agencies
Mediation
Aberdeen City Council’s Scheme of Allocations
The local housing market and social landlords operating in Aberdeen
Commitment to:
Working with those with the most complex needs
About Us
Please see Job Profile for further details.
Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.
Flexible Working
We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.
Disability Confident
We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk .
We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk. We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.
We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:
* have a disability
* are care-experienced and aged 16-29
* are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
* have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
* are New Scots aged 16-24 and are applying for any apprenticeships
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