Senior Business Development Manager
Department: Sales
Reporting to: Sales Director
About the Role
We are seeking an experienced and driven Senior Business Development Manager to join our dynamic Sales team. This is a high-impact role focused on developing new business opportunities while managing and growing an established portfolio of mid-sized accounts.
You will be responsible for driving revenue growth, building strong client relationships, and ensuring service excellence. Working closely with internal teams and senior leadership, you will play a key role in delivering profitable growth and maintaining a strong sales pipeline.
This position is ideal for a proactive, commercially focused sales professional who thrives on relationship building, strategic planning, and achieving ambitious targets.
Key Responsibilities
Business Development & Account Growth
* Develop and grow new business opportunities within a defined customer segment.
* Manage and expand an existing portfolio of accounts, building strong face-to-face relationships.
* Maintain an active and accurate sales pipeline within the CRM system.
* Achieve monthly gross margin and revenue targets.
* Identify and pursue new growth opportunities within existing and prospective accounts.
* Create, manage, and deliver customer-specific revenue and gross profit growth plans.
* Ensure agreed commercial rates are maintained and updated within internal systems.
Client Relationship Management
* Act as the primary interface between customers and internal departments including Operations, Finance, IT, HR, and overseas teams.
* Proactively assess client needs and deliver continuous improvement and value-added solutions.
* Maintain high levels of customer satisfaction and service excellence.
* Present monthly and quarterly business reviews, including KPI reporting.
* Support Finance in resolving any outstanding invoice matters.
Leadership & Team Management
* Lead and support the Inside Sales team to ensure KPIs, revenue, and gross margin targets are achieved.
* Ensure customer portfolios and sales leads are actively managed and responded to within agreed timeframes.
* Conduct regular performance reviews and one-to-one meetings.
* Drive internal alignment to meet customer performance objectives.
* Take responsibility for team health, safety, and workplace compliance.
What We're Looking For
Experience
* Minimum 5 years' direct sales experience.
* Proven experience in business development and managing sales teams.
Skills & Competencies
* Self-motivated and results-driven.
* Excellent communication and networking skills.
* Proficient in CRM systems and Microsoft Office (Excel, PowerPoint, etc.).
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