RAMSEY GROUP PRACTICE LLC
BOWRING ROAD
RAMSEY
ISLE OF MAN
IM8 3EY
Website:
Job Purpose
The Practice Manager is responsible for the overall management, leadership, and development of the GP practice. This includes operational management, financial performance, human resources, governance, and patient services, ensuring the practice delivers safe, efficient, and high-quality care while meeting regulatory and contractual requirements.
Key Responsibilities
Operational Management
* Oversee the day-to-day running of the practice to ensure smooth and efficient operations
* Develop, implement, and review practice policies, procedures, and systems
* Ensure effective appointment systems, patient flow, and service delivery
* Manage premises, facilities, equipment, and health & safety compliance
* Act as the main point of contact for external stakeholders with key holder responsibilities
Financial Management
* Manage practice finances, budgets, and cash flow
* Oversee payroll, pensions, and staff expenses
* Monitor income streams
* Prepare financial reports for GP partners and support annual accounts
* Ensure cost-effective use of resources and value for money
Human Resources Management
* Lead recruitment, induction, training, and retention of staff
* Manage staff rotas, appraisals, supervision, and performance management
* Handle HR issues including absence management, disciplinary and grievance procedures
* Ensure compliance with employment legislation and best practice
* Promote staff wellbeing, equality, diversity, and inclusion
Governance, Compliance & Quality
* Ensure compliance with CQC standards and prepare for inspections
* Lead on clinical and non-clinical governance, risk management, and audits
* Maintain policies relating to safeguarding, infection control, data protection (GDPR), and information governance
* Ensure complaints are managed in line with Manx Care regulations
* Monitor and implement changes in Manx Care policy and contractual requirements
Patient Services & Experience
* Oversee patient services, reception, and administrative teams
* Lead improvements in patient experience and access to services
* Manage patient feedback, complaints, and compliments
* Ensure effective communication with patients, including patient participation groups (PPG)
Strategic Development
* Support GP partners in strategic planning and service development
* Identify opportunities for service improvement and additional income
* Support collaboration and integrated working
* Lead change management initiatives within the practice
Person Specification
Essential
* Significant management experience, ideally within primary care or healthcare
* Strong leadership, organisational, and problem-solving skills
* Excellent communication and interpersonal skills
* Sound financial and budgeting knowledge
* Knowledge of Manx Care primary care systems and regulations
* Ability to manage multiple priorities and work under pressure
* High level of integrity, professionalism, and confidentiality
Desirable
* Previous experience as a Practice Manager in a GP surgery
* Management qualification (e.g. ILM, CMI, or equivalent)
* Knowledge of clinical systems
* Understanding of CQC inspection processes
Working Hours
* Full time or part time for the right candidate
Salary
* Competitive, dependent on experience and qualifications (£45,000-£65,000)
Additional Information
* Subject to enhanced DBS check
* Ongoing professional development supported
* Must comply with all practice policies and Manx Care standards
Please apply to the senior partner with a covering letter and c.v: by clicking the Apply button or to the above address.
Closing date 28.02.26.