Job post summary
Date posted: 22 August 2025
Pay: £12.21 per hour
Job Title: Charity Retail Colleague (2 positions - Wakefield City Centre/ Unit G Wakefield Hospice, Tadman Street)
Hours:
First role: 14hrs (Saturday/ Sunday)
Second role: 14hrs (Sunday/Monday)
Department: Retail
Reports to: Area Retail Manager
We have two roles available in Wakefield; one in the city centre and one at our donation centre site on Tadman Street.
These roles will be working in our wonderful shops. Our shops raise valuable funds for Wakefield Hospice. Your role will ensure high standards of display, cleanliness and housekeeping. You will also offer excellent customer experience.
DUTIES AND RESPONSIBILITIES
· Maintaining excellent visual presentation both in the windows and throughout the shop.
· Maximising sales by ensuring consistent pricing, following guidelines set by the hospice and information provided by Shop Managers
· Promoting the stock generation strategy as directed by the Senior Retail Manager/ Retail Manager.
· Providing excellent customer care and dealing with complaints effectively and in a timely manner, escalating where necessary.
· Providing images and content for the hospice's social media.
· Support promotions, events, sales, and seasonal changes in line with the strategy and following guidance from the Senior Retail Manager
· Keeping up to date with news and developments from the hospice, business development and fundraising and communicating this to volunteers, customers and donors.
· Maintain the security of shop buildings by ensuring that proper opening and closing procedures are followed.
· Provide a safe environment throughout the shop by maintaining a high standard of housekeeping, reporting defects / maintenance issues with regards to the building or equipment, adhering to policies and procedures, following standard risk assessments and carrying out one off risk assessments for activities as required.
· Take responsibility for cash management (shop takings and donations) within shops and following all correct Wakefield Hospice procedures with regard to epos and cash administration, escalating any issues to the Shop Manager.
· Responsible for the security of cash and stock within the shops, and following guidelines to guard against external and internal theft.
· Support our volunteers
Job Type: Permanent
Benefits:
* Company pension
* Health & wellbeing programme
* Paid volunteer time
Ability to commute/relocate:
* Wakefield: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Job Type: Permanent
Pay: From £12.21 per hour
Benefits:
* Company pension
* Health & wellbeing programme
* Paid volunteer time
Ability to commute/relocate:
* Wakefield: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person