Role Summary:
We are seeking a skilled IT Application Support Analyst to play a pivotal role in supporting key business applications, primarily Business Central, and collaborating with internal teams and external vendors to ensure smooth system operations.
About the Job:
The successful candidate will be responsible for logging and resolving incidents, managing service requests, and supporting end users. Additionally, they will support and maintain Business Central and other business applications, monitor system performance, and contribute to system and process improvements.
* Main Responsibilities:
* Incident Logging and Resolution
* Service Request Management
* End User Support
* Business Central and Application Support
* System Performance Monitoring
* Process Improvements
Requirements:
To be successful, you will need proven experience in an application support or IT systems role, with Business Central experience highly desirable. You should also have experience in a service desk/support environment, proficiency in Active Directory and desktop configuration, strong communication skills, and excellent problem-solving and organisational skills.
Key Qualifications:
* Application Support Experience
* Business Central Knowledge
* Service Desk/Support Environment
* Active Directory and Desktop Configuration
* Strong Communication Skills
* Problem-Solving and Organisational Skills
About the Opportunity:
This is an exciting opportunity for a driven and reliable IT professional to support and enhance critical systems in a dynamic retail environment.