Do you love helping people and want a career that grows with you? We are looking for people with great customer service skills to join the heart of our business, in our busy Customer Service team as a CSA at our Head Office in Birmingham. The Role We are looking for motivated, passionate and fun(!) people to join our Customer Service team to be a first point of contact for our customers and branches. You will be part of the team responsible for responding to all queries, including complaints, ensuring that all tasks are completed in a timely, courteous and professional manner. You will deliver a high standard of customer service to customers, seeking, as appropriate, guidance and support from colleagues and line managers. Your opinion will matter and you will be encouraged to proactively suggest ideas and resolutions! You should be able to work independently with confidence to manage your workload, deal effectively with calls and update outcomes on the computer system. Good verbal and written communication skills would be an advantage. We are currently recruiting for full time positions Monday to Friday for hours between 08:00-18.00 (5 days a week). The Business We are a nationally based opticians and hearing care business. With a Head Office in Birmingham and a local manufacturing facility, we support over 166 retail branches across England, Scotland and Wales. This is a family owned business, which has maintained a presence in the city since 1938, and we are expanding. Company Benefits: - 28 days’ annual leave - Company Sick Pay - Pension - Generous staff discount scheme - Central location and transport links (2 minute walk from Five Ways Station and 5 minutes walk from city centre tram links) Schedule: Monday to Friday Experience: Customer service: 1 year (required) If you are interested in a new role and you want to know more about this opportunity, please get in touch.