An exciting opportunity has arisen for an enthusiastic, competent, and ambitious individual to join the ENT and Audiology department at UHP as a receptionist.
This post is part of a professional team working in the ENT and Audiology departments. The key responsibility of this role is to provide clerical and reception cover for the clinics and ensure the reception area runs efficiently and effectively.
18 months secondment/Fixed term contract with the possibility of becoming permanent.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
Job responsibilities
* Trained on the job through a combination of instruction and practice, and by attending Case note, Data Protection and iPM training.
* Compile and sort patient clinic attendance sheets.
* Receive and welcome patients to the department and direct to appropriate waiting area. Ensure the patients’ details are up to date on both the computer system and update front sheet of Health Record Folder notes as necessary. If service personnel details are incorrect, keep SPAC office informed.
* Make follow‑up appointments as per clinicians’ request in adherence with clinic booking rules.
* Ensure patients on follow‑up waiting lists have all relevant information fields completed in line with EOS (Electronic Outcome System). Where required, manually add waiting lists and procedure coding.
* Deal with telephone and verbal enquiries from patients, relatives, consultants, other departments and GP practices in a courteous manner, seeking advice when required.
* Ensure that any loose documents are filed in the appropriate section and tidy and repair damaged Health Record Folder.
* For patients entitled to transport, make arrangements for this.
* Ensure that the Patient Document Tracking system is kept up to date tracing movement of Patient Case Notes in and out of the department. This will involve moving and handling case notes which may be heavy to lift.
* Ensure that patients not eligible for treatment in the hospital complete the appropriate process.
Qualifications
* GCSE's 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience.
* ECDL.
Knowledge and experience
* Demonstrable experience of working with the general public.
* Proven ability to use all main software packages.
* Demonstrable experience of working within a large clinical setting, and using systems such as iPM and patient pathways.
* Minute taking.
Aptitude & Abilities
* Proven ability to communicate at all levels.
* Good interpersonal skills.
* Good level of organisational skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
ENT and Audiology departments, Level 7, Derriford Hospital.
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