3rdLine Support Consultant
Princes Risborough - Buckinghamshire
£32,000 - £40,000
turn IT on are looking for an enthusiastic and self-motivated and experienced 3rdline technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools.
You will report into the Service Desk Manager andact as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support.
Responsibilities
* Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support
* Resolve and manage any technical issues that impacts the running of the schools function by providing robust technical solutions.
* Help with the support/mentoring of the 1st/2ndsupport roles
* Enforcing and monitoring in line with school policies
* To undertake project work and lead on various projects from inception to implementation
* Internal network support if required
* Internal staff training
Skills/Abilities
1. Windows Server, Active Directory and Microsoft Operating Systems
2. Virtualisation Technologies - particularly HyperV
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