The Company
The Roberts Group is a family-run business consisting of 4 brands, Polyroof, Restec, Resology and Stormcure, which innovate, develop, and manufacture cold-applied liquid waterproofing solutions for UK and global flat roofing markets.
We are proud to be recognised as an Employer of Choice, reflecting our dedication to creating a workplace where people are empowered to thrive. At The Roberts Group, we know that our people are our greatest strength. That's why we focus on cultivating a positive, inclusive culture that supports well-being, encourages innovation, and drives collective success. We strive to ensure every team member feels appreciated, supported, and motivated to grow both personally and professionally.
Roles and Responsibilities
The Role Involves
Construction - Technical Support including:
· Working as a key member of an efficient & productive office based team.
· Technical Customer Care
· Writing detailed and accurate bespoke reports / specifications for our Polyroof clients.
· Providing technical advice and guidance for the use of our liquid applied roofing systems and ancillary products.
· Providing calculations & updating/creating CAD drawings to ensure compliance with Building Regulations and British standards.
· Interpreting project information provided by clients and field-based colleagues (this may include reports, photos, surveys and technical drawings)
· Ensuring records of projects and events are accurately stored and are retrievable via a CRM system.
Key Skills / Competencies
· Qualifications – Ideally educated to Degree, HND or HNC level or have sufficient equivalent experience with sound Maths and English skills. A construction or engineering type qualification may be an advantage, but is not essential. Candidates with transferable skills will be considered, provided they possess key competencies and are fast learners with a willingness to acquire industry knowledge through both training and self-directed learning.
· Interpretation / Analytical Skills – Able to interpret and analyse complex technical information such as drawings, quantities and calculations. A sound level of competency in Maths.
· Problem Solving / Decision Making Skills – Able to analyse existing information to come up with appropriate solutions for our clients using a methodical and logical approach. Can work well independently and importantly as part of a team.
· IT Skills - An ability to learn new systems quickly. Experienced in packages including Word, PowerPoint and Excel. Some experience of CAD software may also be an advantage but is not critical.
· Communication Skills - A highly effective verbal and written communicator. Can confidently communicate effectively with people on all levels in both verbal and written form. A confident telephone manner and strong written English skills are essential.
Teamwork / Organisation / Time Management - To be an effective team member and be able to work to tight deadlines. Have the ability to prioritise and schedule activities to ensure that customers' requirements are satisfied at all times whilst maintaining high standards
Holidays: 23 days annual leave plus bank holidays which will increase after 2 years' service by one day per year, up to a maximum of 27 days plus bank holidays.
Salary: £25,000.00-£30,000.00 per year.
Benefits:
· Company pension
· Early Friday Finish
· Wellness programme
· Cycle to work
· Free On-site parking
· Enhanced maternity leave
· Enhanced paternity leave
· Additional leave / Bereavement leave
Schedule: Mon-Fri Office based (option for 1 working from home day/week) + 3pm Friday Finish.
Supplemental pay types: Performance related Bonus Scheme
Work Location: Flint, North Wales - One location (option for 1 working from home day/week).
Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
Work Location: In person