An opportunity has arisen for a Senior Service Advisor to join a well:established dealership offering new and used car sales, servicing, and MOTs providing full vehicle care and customer support.
As a Senior Service Advisor, you will oversee the end:to:end service journey, ensuring a smooth, professional and customer:focused experience.
This full:time permanent role offers a salary range of OTE GBP 25,000 : GBP 50,000 and benefits.
You will be responsible for:
* Acting as the main point of contact for customers attending the service department
* Coordinating workshop bookings and monitoring vehicle progress to agreed timescales
* Keeping customers informed throughout the day via appropriate communication channels
* Explaining completed work clearly at vehicle handover and arranging onward mobility where required
* Promoting essential repairs and maintenance in a professional, ethical manner
* Ensuring job cards, invoices and service records are completed accurately
* Supporting workflow within the department and assisting with more complex customer queries
What we are looking for:
* Previously worked as a Senior Service Advisor, Service Advisor, Service Adviser, Service Team Leader, Automotive Service Advisor or in a similar role.
* Have 3 years of experience in a franchised or main dealership environment
* Strong knowledge of aftersales processes and workshop operations
* Leadership capability or experience supporting a Service Manager
* A consistent track record of achieving service KPIs and upselling objectives
* The ability to manage multiple customers and priorities in a fast:paced setting
* A full UK driving licence
Shift:
* Monday to Friday: 08:00 : 18:00
* Saturdays: 1 in 3 rota, 08:00 : 12:30
Whats on offer:
* Competitive salary
* Bonus potential
* Generous holiday allowance plus bank holidays
* Company pension scheme
* Staff discounts on vehicles, servicing, parts and related products
* Referral incentive scheme
* Profit sharing
* Gym membership
* Ongoing manufacturer:backed training and development
* Additional lifestyle benefits
This is a great opportunity to join a respected automotive business in a senior:facing role where your experience will be valued.
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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
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