We’re looking for an experienced Admin Support Manager who enjoys taking ownership, supporting others, and driving team performance. Thrive in a fast-paced lending environment where stakeholder relationships, risk awareness, and operational excellence are key. If this sounds like you, this could be the perfect next step in your career at West One Loans.
Key Accountabilities
* Ensure all administrative tasks are completed within agreed SLAs to support team delivery
* Develop training materials and support documentation to enhance team performance
* Onboard and train new team members on systems, processes, and operational requirements
* Produce and distribute management information (MI) to stakeholders
* Manage and prioritise workload across the administration function
* Act as a key point of contact for internal and external stakeholder queries
* Support onboarding and maintenance of stakeholders on internal systems
* Maintain accurate and up-to-date records across all systems
* Identify and implement process improvements to enhance efficiency
Skills & Competencies
* Strong communication skills, both written and verbal
* Ability to manage multiple priorities in a fast-paced environment
* High attention to detail and accuracy
* Strong organisational and problem-solving skills
* Ability to identify improvements and implement solutions
* Intermediate MS Excel skills (reporting & MI)
* Resilient, adaptable, and comfortable under pressure
Knowledge & Qualifications
* Experience within an administrative role in financial services or a similar environment
* Previous experience managing or supporting a team
* Strong knowledge of Microsoft Office (Outlook, Word, PowerPoint)
* Intermediate Excel skills
Personal Attributes
* Approachable and confident communicator
* Self-motivated with a proactive mindset
* Team player with strong collaboration skills
* Resilient and adaptable
Benefits
We offer a strong benefits package, including private medical healthcare, 25 days’ annual leave, paid volunteering days, and a host of additional benefits.
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