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JOB TITLE: Customer Service Administrator
LOCATION: Exeter
HOURS: Full time, 08.30am-5.00pm, Monday to Friday
BENEFITS: Good holiday package, pension scheme, modern office with great amenities, free parking, and welcoming environment
THE COMPANY: An award-winning, local company, who really focus on employee wellbeing.
THE ROLE: We are delighted to be recruiting for a Customer Service Administrator for this great Exeter based company. You will be joining a team who all support each other and work towards the common goal in a positive, fast-paced environment. You will be an integral part of the customer service team, providing a first-class service to the business's clients, alongside administrational needs and customer management.
Daily duties will include:
* Answer customer calls, via phone, emails, text and chat service
* Update customer records and maintain database and company system
* Resolve and record any customer queries in a timely manner
* Account manage existing customers ensuring that they are receiving the best possible service
* Respond to email enquiries and general administrative tasks
* Ensure all parts of the customer's order process has been successful
* Process all customer documentation and maintain files and records
The successful candidate:
* Excellent communication skills and telephone manner
* Customer service experience, this could have been gained in hospitality or retail
* Strong IT and MS Office skills
* Willing to learn new systems and undergo training
* A resilient, can-do attitude where no job is too big or small
* Works well in a team, and happy communicating with the wider company
* Takes onboard feedback in order to progress personal development in the role
* A positive disposition and someone who enjoys a fun dynamic environment
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