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At Una Health, we’re passionate about improving diagnostic pathways and bringing innovative healthcare solutions to the UK market. We work closely with the NHS, laboratories, and healthcare providers to supply high-quality, clinically relevant diagnostic products. Our mission is to support better patient outcomes by making diagnostics faster, more accessible, and more effective. As a dynamic and growing company, we combine scientific expertise with commercial agility to respond to the evolving needs of modern healthcare.
Role Overview
We’re looking for a knowledgeable and proactive Product Specialist with a strong background in biomedical science – ideally in biochemistry or microbiology – to join our team. This role is perfect for someone who enjoys combining technical expertise with customer interaction, product development, and commercial support.
Key Responsibilities
Technical Support
* Serve as the escalation point for complex technical product queries from customers, internal teams, and partners.
* Troubleshoot, document, and resolve product issues, working closely with Quality, Regulatory, and R&D as needed.
* Maintain detailed knowledge of products across our portfolio, including diagnostic equipment, consumables, and digital platforms.
* Support the commercial team with product demonstrations, technical training, and onboarding for both internal staff and external customers.
* Attend customer meetings, trade shows, and industry events as the technical expert.
* Collaborate with sales to build trust and confidence in our products, contributing to successful tenders and long-term relationships.
* Manage POC/lab-based implementations including assay protocols.
Product Development & Launch
* Provide scientific and user insights to guide product development and improvement initiatives.
* Participate in beta testing, validation studies, and user feedback collection.
* Contribute to launch planning, developing training content, support materials, and FAQs.
* Stay up to date on scientific advancements, market trends, and competitor activity to inform product positioning.
About You
* Degree (BSc or higher) in Biomedical Science, Biochemistry, Microbiology, or a related field.
* 2+ years' experience in a product, technical support, or lab-based scientific role.
* Strong understanding of diagnostic or medical device products (or willingness to learn fast!).
* Confident communicator who can explain complex information in a clear, customer-friendly way.
* Enjoys problem-solving, cross-functional collaboration, and balancing detail with the bigger picture.
* Experience with laboratory and/or POCT diagnostic instrumentation.
* Exposure to product lifecycle management or regulatory environments.
* Familiarity with NHS workflows or clinical laboratory settings.
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