Overview
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers, collaborating across AWS to deliver high safety and security standards while providing scalable capacity at low cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are looking for a Data Center Engineering Operations Technician to join our expanding Infrastructure Operations team. The Data Center Engineering Operations Technician is a hands-on electrical and mechanical equipment troubleshooting and operation responder. If you like applying electrical and mechanical skills to solve problems, we’d like to meet you. Your work will help maintain one of the world’s largest information system infrastructures.
Key job responsibilities
* SAFETY — Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. As a facility owner team, ensure remediation of safety risks/issues in conjunction with other teams. Own the safety initiatives and projects to foster a strong safety culture.
* ENGINEERING & FACILITY OPERATIONS AND MAINTENANCE — Operational experience and familiarity with electrical and mechanical equipment, including UPSs, switchgear, circuit breakers, automatic transfer switches (ATSs), diesel generators, chillers, HVAC, exhaust fans, VFDs, and transformers.
* Troubleshoot events within internal Service Level Agreements (SLAs).
* Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.).
* Supervise contractors or Engineering Operations Technicians to ensure proper operation and maintenance of all facility equipment.
* Drive continuous improvement efforts on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics.
* Provide training and guidance to Engineering Operations Technicians and assist in recruiting efforts.
* Lead root cause analysis for operational issues and conduct meetings with Subject Matter Experts (SMEs) to finalize mitigation strategies.
Physical requirements
* Manual handling and lifting of equipment may be required (weight limits in accordance with regulations).
* Ability to work shifts (morning, late, and night).
* On-call rotation to respond to off-duty emergency calls.
* Work at heights and from ladders; in a noisy environment with ear protection.
* Perform physical tasks during the shift.
About the team
Diverse Experiences — AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including CORE and AmazeCon conferences, inspire us to embrace our uniqueness.
Mentorship & Career Growth
We continuously raise our performance bar as we strive to become Earth’s Best Employer. You’ll find knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a well-rounded professional.
Work/Life Balance
We value work-life harmony and strive for flexibility as part of our working culture. When you feel supported at work and at home, there’s nothing we can’t achieve in the cloud.
Qualifications
Basic Qualifications
• Apprentice/trades certified or diploma in an Electrical field
• Demonstrate key electrical competencies (Practice & Theory)
• Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
• Good English
Preferred Qualifications
• 3+ years of experience in operations and on-call support for Data Center facilities or Mission Critical Plants/Production facilities
• An undergraduate degree in a technical field (EE, MechE, IndustrialE);
• Project Management experience
• Willing to travel between Data Center sites and internationally if required
• Solid IT skills; experience and knowledge of MS Office suite
Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on experience and skills and protect candidate privacy. Please consult our Privacy Notice to know more about how we collect, use and transfer personal data.
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information.
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