Anti-social Behaviour Resolution Specialist
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An exciting opportunity for a skilled professional to manage complex ASB cases, supporting communities and residents while ensuring legal compliance and excellent service delivery.
If youve also worked in the following roles, wed also like to hear from you: ASB Investigator, Neighbourhood Officer, Tenancy Enforcement Officer, Community Safety Advisor, Anti-social Behaviour Officer, ASB Case Manager, Community Safety Specialist,
Police Officer, PCSO / Police Community Support Officer or if youve been involved in investigating complex cases (ideally ABS) or managed ASB cases within the Housing Sector or Local Authority Setting
SALARY: £34,800 to £36,631 per annum + Generous Benefits (see below)
LOCATION: Hybrid working partly from the office in Staines, Surrey (TW18) and partly from home
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, Monday to Friday
Please note: Full clean UK driving license and own vehicle is essential for this role
JOB OVERVIEW
We have a fantastic new job opportunity for an Anti-social Behaviour Resolution Specialist with experience in case management, tenancy enforcement and supporting residents across multiple tenures.
As an Anti-social Behaviour Resolution Specialist you will take ownership of complex ASB cases, applying strong communication and problem-solving skills to achieve positive outcomes for communities.
The Anti-social Behaviour Resolution Specialist will work collaboratively with internal colleagues, external agencies and the legal team to ensure fair resolutions and maintain safe neighbourhoods.
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Ready to make your next career move? Apply Now for our Recruitment Team to review.
DUTIES
Your duties as the Anti-social Behaviour Resolution Specialist include:
Manage Complex Cases: Handle high-level ASB cases from start to resolution across all housing tenures
Interpret Tenancy Agreements: Apply knowledge of leases and legislation to ensure correct case handling
Prepare Legal Documentation: Draft and serve Notices Seeking Possession and prepare witness statements
Court Representation: Work with the in-house legal team and represent the organisation in court proceedings
Mediation: Undertake mediation training or use existing qualification to resolve disputes between parties
Multi-Agency Liaison: Attend ASB meetings with local authorities, police and other agencies to support case management
Victim & Perpetrator Support: Provide advice, referrals and ongoing support to all parties involved
Community Safety Collaboration: Build strong partnerships with external stakeholders to promote safer neighbourhoods
CANDIDATE REQUIREMENTS
Full clean UK driving license and own vehicle
Experience of managing ASB or housing management in a private or public housing sector
Experience of drafting court and legal paperwork, and representation at court
Experience of adopting a continuous improvement approach and adapting to change
Outstanding communication skills with residents and internal stakeholders across the business
Knowledge of current housing and ASB legislation and up to date case law
Ability to plan and monitor workload and cases
Ability to analyse information in order to draw logical conclusions
Has (or willing to study for) CIH Membership or equivalent suitable qualification
Excellent IT skills
Educated to GCSE level or equivalent in Math's and English (Grades A*- C)
This role requires an Enhanced DBS check
BENEFITS
25 days holiday (Plus Bank Holidays)
Up to 8% contributory pension
Flexible working
A generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements.If this sounds like you, theyd still encourage you to apply should you not feel you meet the criteria 100%.
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By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P14068
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