· Care Navigate - Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
· Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Responsibilities:
o Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
o Deal with all general enquiries, explain procedures and make new and follow-up appointments.
o Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
o Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
o Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
o Enter requests for home visits into the computer, ensuring careful recording of all relevant details and where necessary refer to duty doctor/ANP.
o Action, repeat and acute prescription requests and ensure that they are ready for collection by the patient within 48 hours, or sooner if appropriate, through the computer system
o Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
o Advice patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
o Enter patient information on to the computer as required.
* Premises:
o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
* Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager or Reception Manager
Job Type: Permanent
Pay: £12.50 per hour
Expected hours: 15.5 per week
Benefits:
* Free parking
Work Location: In person