Customer Support Specialist - Edinburgh, Hybrid
We are seeking a highly motivated Customer Support Specialist to join a global technology company.
You'll be the first line of support where you will be resolving queries, sharing knowledge, and helping customers get the most from our digital tools.
If youre passionate about service, self-help support, and improving user experience, this is your chance to make an impact.
What is in it for you:
1. Flexible hybrid working in Edinburgh
2. 32 days annual leave
3. Pension Scheme
4. Career advancement opportunities
What you will do:
5. As a member of the Customer Support team, you will be responsible for assisting customers with their technical issues, ensuring their systems run smoothly.
6. Take responsibility for your cases, ensuring timely updates are given and achieving SLAs.
7. Act as the first point of contact for all support queries, ensuring timely resolution or escalation.
8. Help to create and maintain user documentation and guides.
9. Grow your product knowledge and contribute to service improv...