Job Description
Guest Relations Manager
Were looking for a proactive and dynamic Guest Relations Managerto join the management team at Taymouth Marina. This hands-on leadership role is crucial to delivering an exceptional guest experience, ensuring operational excellence across all departments, and supporting a motivated, service-driven team.
In this position, you will be highly visible across the resort, leading from the front and working closely with the Operations Manager to uphold, drive and innovate standards. You will take a key role in day-to-day operations, resolve guest and staff issues as they arise, and drive service quality, efficiency, and revenue growth.
Responsibilities include:
Greet and engage guests, offering information about the resort and local area.
Manage guest inquiries, requests, and complaints promptly and professionally.
Oversee check-in and check-out operations to ensure a smooth guest journey.
Ensure all departments maintain high service and cleanliness standards.
Coordinate with all teams to deliver a seamless guest experience.
Manage an event space which is still in development.
Assist in developing and executing a clear guest relations strategy aligned with business goals.
Evaluate and continuously improve the customer journey across all departments.
Monitor and help manage staffing schedules and forecasts.
Ensure compliance with health & safety regulations, conducting regular audits and risk assessments.
What Were Looking For:
Proven experience in hospitality management or guest services, ideally in a senior role.
Excellent interpersonal and communication skills with a customer-first mindset.
Strong leadership qualities and ability to work under pressure.
A solution-focused, hands-on manager with a natural ability to motivate teams.
Highly organised, with the ability to plan and manage multiple priorities.
Confident in managing guest feedback and complaints with empathy and efficiency.
Passion for delivering exceptional service and creating memorable guest experiences.
Become part of a forward-thinking, service-led team at one of Scotlands most beautiful resort destinations.
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