Ersg are currently looking for a Customer Service Administrator to join our growing Operations team. This position will provide you with the opportunity to gain core skills and experience in a customer service department, with training provided. As a fast-growing company, ersg pride ourselves on supporting staff who demonstrate commitment and initiative to develop their careers with us.
Responsibilities include:
Logging new queries onto our in-house system 'Nostrum'
Take ownership, fully investigate & resolve client sales invoice & contractor queries in a timely manner - this could entail liaising by phone or email with other Support departments and Sales teams within ersg as well as directly with clients, contactors & payroll companies
Have a good understanding of accounting processes in relation to invoicing, credit notes & purchase orders
Processing corrections to sales invoices and pay remittances on the payroll system - Intime (RSM)
Ensure any new client invoicing processes are set up & all key stakeholders are aware
To build and maintain excellent relationships with other key stakeholders from around the business
Generating weekly & monthly sales invoices as per client instructions
Uploading sales invoices on to the client's own portals
Assisting the Payroll & Operation Support teams on an ad-hoc basis
About you:
1+ years customer services experience
Intime (RSM) experience (Desirable)
Excellent attention to detail and accuracy in processing complex scenarios
Can demonstrate ability to use initiative to effectively troubleshoot and problem solve
The ability to balance and prioritise duties in a manner that allows all deadlines to be met
Good Outlook & Excel knowledge
Good spoken and written communication skills
Knowledge/understanding of Purchase Orders and invoicing
Ability to work independently and collaboratively in a team environment
A flexible and adaptable individual with a can-do attitude
Bullhorn and/or Sage experience (Desirable)
*This is a part time role and MUST be Monday-Wednesday in the office*
About ersg
Set up in 2008, ersg is an award winning, international leader in staffing services to the global energy and built environment markets. We work with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Whilst headquartered in London, our global business has over 200 staff with offices across Europe, North America and Asia.
ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff job applicants. We do not discriminate against staff or applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit