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We are currently seeking a dependable Administrator to join our Home Care Team, located in Diss, Suffolk. This role encompasses the oversight and support of various aspects of our Home Care operations, including administrative tasks, recruitment, and marketing of our services.
As a Home Care Administrator, you will play a pivotal role in ensuring the seamless operation of our care home facility, offering essential administrative and managerial support. Success in this position hinges on possessing strong organisational, communication, and leadership skills to ensure operational efficiency and regulatory compliance.
The ideal candidate will demonstrate competence in prioritisation and possess the ability to work independently. They should be self-motivated and exhibit a high level of trustworthiness.
Given the integral role this position plays in our growth plans, we are seeking an individual who is unafraid to challenge the status quo and actively contribute to the business's success across all levels.
This role will incorporate on call responsibilities.
Reports to: Branch Manager
Key duties and responsibilities
* Front of House (receive and welcome people to the office)
* Answer phone calls and correspondence (e-mail, letters, packages etc.)
* Recruitment (organising adverts through to staff commencing)
* General administration and management of various computer programmes (including record- keeping, data entry, and filing)
* Selling and marketing our services. As well as lead the marketing locally alongside the marketing team
* Manage correspondence and communication within the home care branch.
* Assist with audits to maintain necessary certifications and staff files.
* Address concerns and feedback.
* Keep accurate records of resident data and financial transactions
Skills and attributes
* Previous experience in healthcare administration or long-term care management.
* Excellent IT skills, including a proven knowledge of Microsoft Excel and Word and have the ability to understand new systems quickly
* Clear and friendly telephone manner
* Good Dealing with requests and queries in an efficient and polite manner
* Good organisational skills and have the ability to work on your own and as part of a team
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