Micro Nav is a leading company in the aviation simulation and training industry, known for delivering innovative solutions to enhance aviation safety and efficiency. Headquartered in Bournemouth, we are committed to driving excellence through cutting‑edge technology and exceptional customer service. Join us as we continue to push the boundaries of what's possible in the world of aviation training and simulation.
Purpose Of Job
The purpose of the IT Support Engineer is to play a crucial role in providing technical assistance and support to end‑users within Micro Nav. The primary responsibility of the role is to diagnose and resolve software, hardware, and network‑related issues to ensure smooth functioning of computer systems and the technology infrastructure. This role is based at our Bournemouth offices Monday to Friday but may require occasional UK travel.
Key Responsibilities
* Initial contact for software and hardware support issues, logging all issues on the helpdesk ticketing system, providing resolution and escalating where required.
* User account management including new user setup and equipment preparation.
* Asset management and reporting.
* Responsible for the generation and maintenance of Virtual Machines and installation of end user software.
* Assist in maintaining, administering, and developing the IT Infrastructure in line with business needs.
* Maintain and update IT documentation and knowledge base articles.
* Working on Project based assignments as and when required.
Technical Requirements
Excellent knowledge of Microsoft Windows desktop and server operating systems.
Knowledge of Active Directory, Group Policy Management, and Implementations.
Knowledge of SharePoint administration.
Understanding of security and networking concepts, DNS, DHCP, remote access, VLANs and firewalls.
VMWare ESXI experience
Education & Experience
An Experienced Technical Professional with a minimum of four years hands on technical experience
A Skilled Trouble‑Shooter
A Skilled Communicator
Committed to providing Quality Service
Perks of Joining Micro Nav
Development Opportunities: We see our staff as an investment, supplementing your progression with dedicated training budgets to continue your growth.
Flexible Working:Micro Nav staff enjoy a flexible working pattern, with three compulsory office‑based days per week.
Workplace Pension Scheme: Build your retirement savings with contributions from Micro Nav and the government, matched up to 4% of your basic salary.
Life Assurance Policy: Secure peace of mind with our company life assurance policy, offering financial security to your next of kin.
Discounted Gym Memberships: Benefit from discounted rates at BH Live gyms with our corporate membership.
Generous Holiday Allowance: Enjoy 25+ days of annual leave, including an extended break over the Christmas holidays in addition to bank holidays and your birthday
Employee Assistance Programme:Benefit from 24/7 confidential welfare support, providing counselling, legal advice, and more to ensure your well‑being.
Healthcare Cash Plan: Join the Simplyhealth plan, with a dedicated allowance for the access of private medical, dental, and optician services.
Exclusive Shopping Discounts:Unlock online shopping discounts and cashback via our internal 'Compass' platform.
Free Cakes: We have a Micro Nav tradition of ordering fresh cakes and savouries fresh from a local bakery every Friday, on the house of course.
Hiring Process
Your journey with Micro Nav starts by submitting your application, complete with a CV and a covering letter detailing your experience and why you're the ideal candidate for this role. After a thorough review, shortlisted candidates will be invited for an initial online interview. This will be followed by an in‑person interview where we'll delve deeper into your suitability for the role. Successful candidates will then receive an official job offer.
At Micro Nav, we are committed to creating a diverse, equitable, and inclusive workplace. We welcome applicants from all backgrounds to join our team.
If you're ready to be a part of a talented team and shape the future of Air Traffic Control simulation technology, we'd love to hear from you. Apply now to join our innovative team at Micro Nav!
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