Direct message the job poster from Blupace Tech
Overview
BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mobile Applications, e-commerce websites, data & Analytics, Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.
Job Details
* Working location: Ipswich, based contractual opportunity across different location, Band 2 engineer.
* Work location: Ipswich
* Required Experience: 4+ years
* Tenure: NBD, Dispatch work
* Sponsorship: No sponsorship provided for this role.
* Work Timing: Business hours (Mon-Fri)
Job Description
Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides break/fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 years’ experience in Windows Desktop support.
Responsibilities
* Provide first/second level contact and problem resolution for customer issues.
* Work with vendors to remediate complex AV issues as needed.
* Provide timely communication on issue status and resolution.
* Maintain ticket updates for all reported incidents.
* Install, upgrade, support and troubleshoot Windows XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other approved desktop applications.
* Should have basic knowledge of Mac operating system to support Apple PC users.
* Install, upgrade, support and troubleshoot printers, computer hardware.
* Perform general preventative maintenance tasks on computers, laptops, printers.
* Perform remedial repairs on desktops, laptops, printers and other authorized peripheral equipment.
* Use diagnostic tools to troubleshoot problems related to network connectivity, and workstation hardware/software.
* Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
* This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills
* Bachelor Degree or equivalent in Computer Science or related field.
* CompTIA A+, Microsoft Certified Professional (MCP) or better.
* Minimum of 18 months’ IT experience.
* Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
* Mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
* Proven analytical, troubleshooting and problem solving skills.
* Proven ability to multi-task, effectively determine priorities and meet SLAs.
* Excellent communication, relationship-building and internal customer service skills.
* Adaptable and flexible in a fast-changing industry and work environment.
* Willing to work off-hours and weekends when required for projects or emergency support.
The Package
* We offer a competitive salary and a great benefits package. Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.
Seniority level
* Associate
Employment type
* Contract
Job function
* Information Technology
* Industries: IT Services and IT Consulting
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