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Park Holidays UK is seeking a talented, proactive, and positive Sales Administrator to join our team. As a Sales Administrator, you will play a key role in supporting our sales team by handling administrative tasks, managing customer interactions, and ensuring smooth operations within the department. This role is perfect for someone with excellent organisational skills, a keen eye for detail, and a strong focus on customer service. You will be the backbone of our sales operations, helping to deliver an exceptional experience for our customers.
JOB DUTIES
* Interact with potential customers, providing excellent service by answering inquiries, addressing concerns, and offering information about available caravans and related services.
* Assist the sales team with administrative tasks, including preparing sales documentation, contracts, and invoices. Maintain accurate records of sales transactions, customer details, and payments.
* Manage and update databases and systems to ensure all information is accurate, up-to-date, and easily accessible.
* Schedule appointments and tours for potential customers to view caravans, coordinating with the sales team to ensure a seamless process.
* Organise and maintain both physical and digital filing systems for sales-related documents, such as contracts, agreements, and customer records.
* Work closely with the sales team, finance department, and other internal stakeholders to ensure smooth coordination and communication within the organisation.
* Ensure all sales paperwork is compliant with company policies and procedures, and that all documentation is completed accurately and on time.
REQUIREMENTS
* Prior experience in a customer-facing role is highly desirable, with a proven ability to deliver excellent service and handle aftersales interactions.
* Proficiency in Microsoft Excel, Word, and other business software is essential for managing documentation and sales processes.
* Strong verbal and written communication skills are crucial for interacting with customers, contractors, and colleagues at all levels. Building close working relationships with centrally based sales processing teams is essential.
* The role supports a park that operates seven days a week, so the ability to work weekends and adapt to changing schedules is important.
* Excellent organisational abilities are required to manage aftersales, holiday home sitings, and contractor works effectively. The ability to work independently and under pressure is a must.
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