Are you a capable, high-energy technician looking to make the next step in your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service?
We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team. Managing over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers.
In this role, you will work with a diverse range of technologies and customer landscapes, delivering services directly to clients. You will join a team of savvy technicians who excel in customer service, and you'll have the chance to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you.
Job Title: 2nd Line Support Technician
Salary: £35,000 - £40,000
Location: Redhill (own transport essential due to location)
Benefits:
- 22 days annual leave, rising to 25 (accruing a day per year)
- Performance-based bonus
- Company laptop
- Training opportunities
- Frequent team social events
Tasks
Day-to-Day Responsibilities
Act as a 2nd line point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests.
Maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish, escalating if necessary.
Develop strong working relationships with customers and third-party partners.
Contribute to Project Work & new customer on-boardings when required.
Requirements
What You’ll Bring
Gained experience of working within an MSP or similar environment, for a minimum of two/three years.
Possess a good understanding of; Microsoft Windows based technologies (i.e. Active Directory), Servers (I.e. Hyper-V, VMware, Dell), Virtual Desktop (I.e. Citrix, RDS)
Networking (i.e. switches, firewalls), Backups (i.e. Veeam, off site).
Exceptionally well organised person, with an eagle eye for detail.
Superb communication skills, both verbal and written. A believer in the art of communication.
Comfortable with working some (paid) overtime periodically, as is the nature of working within IT.
Harbour a natural curiosity and passion for technology
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