Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
We are looking for an experienced administrator to support the Mental Health Crisis Assessment Hub working Saturday and Sunday 9am to 5pm. Working closely with our clinical staff to provide support with general administration duties and the smooth running of the hub.
The NELFT 24/7 Mental Health Crisis Assessment Hub will provide an emergency department diversion service for those with urgent mental health needs that do not require acute medical intervention. It provides access to a therapeutic space with a range of staff that support crisis resolution and access to pathways for residents who need additional support.
Main duties of the job
·Ensure calls from anxious /distressed clients are passed to appropriate person to deal with effectively or escalated to senior staff member if appropriate.
·Respond to enquiries either by telephone,personal contact,or correspondence, within agreed timelimits.
·Manageandmaintainanefficientadministrativesystemonbehalfof others.
·Draftgeneralcorrespondenceonbehalfofownservice.
·Workwithoutsupervisionandensureurgentsituationsareaddressedswiftly.
·Ensureworkloadismanagedandprioritisedappropriately.
·Management and administration of the personal support budget which supports flow
·Supportinductionandorientationofnewstaff /temporarystaff joining the team.
·Establishandmaintainelectronicandmanualfilingsystems.
·Arrangeandtakeminutesornotesatmeetingsthatareintendedforinternalreviewonly.
·Monitor and extract data and performance reports as required to support service need, produce accurate reports, correspondence, & documents from a variety of sources
·Input generic data into organisational systemsor in-house records. Printing of simple reports – trainingrecordsor basic clinicalinfo
·Coverotherteams/services,wherenecessary,whichmay requireworkingonothersites.
·Monitor andmaintain daily the stock of Patient food and refreshments ensuring stocks are adequate, follow service procedures for petty cashrefunds forexpenses and ensure keys are accessible and held securely on site.
Working for our organisation
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,714 to a maximum of £5,941 pro rata for part time).
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Person specification
Knowledge
Essential criteria
1. Updating and maintaining database systems
2. Maintaining efficient administrative systems
3. Basic awareness of IT and IT skills
Qualifications
Essential criteria
4. NVQ Level 2 or equivalent literacy and numeracy
5. NVQL Administration Customer Service Level 3 or equivalent level of proven experience
Experience
Essential criteria
6. Previous Administration experience
7. Experience of management and maintaining electronic & manual records
Desirable criteria
8. Previous NHS experience
9. Experience of management and administration of Personal support budgets
Other
Essential criteria
10. To be aware and demonstrate the Trust Values
11. To be able to travel effectively throughout the Trust
Skills
Essential criteria
12. Excellent interpersonal skills in a customer focused environment
13. Team player
14. Establish and maintain good working relationships
15. Able to use own initiative and work without supervision
16. Prioritise own workload
Knowledge
Essential criteria
17. Understand the needs of clients and deal tactfully and sensitively with concerns
18. Maintain confidentiality/data protection
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
19. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
20. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
21. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
22. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.