About the role:
The role our Travel teams play in supporting our local communities is an exciting one! From long haul trips of a lifetime to family friendly breaks, or even romantic getaways, your primary task is to create memories for your customers and make their dreams come true.
As a Travel Branch Manager, you’ll combine a community spirit and a passion for customer service. Working alongside your team to provide excellent customer service, make holiday visions a reality and ensure your store is hits its sales targets. You’ll take pride in your team, building an inclusive culture that encourages engagement and personal development, for colleagues to reach their full potential. Some of your duties will include (but are not limited to):
1. Taking full responsibility for the performance and day-to-day operations of your branch
2. Being an inspiring leader and manager, working closely with the Assistant Manager to motivate, support and develop your team of Travel Consultants
3. Leading by example, setting the standard for your team for outstanding customer service and inspiring them to achieve it
4. Building close working relationships with your customers and colleagues to drive and develop the branches sales revenue
5. Organising travel packages for customers from start to end, including arranging flights, insurance, accommodation, and the extras that ensure the holiday goes smoothly
About You
Our Branch Managers are role models for their teams, and therefore need to be enthusiastic and motivating leaders. You'll be proactive in your approach to deliver superb customer service and promote outstanding sales performance, to ensure our customers and members have the best experience possible. You’ll need to show us:
6. At least two years' previous experience in a similar role in the travel industry
7. Previous experience of leading and developing a team in a sale-focused environment
8. An engaging leadership style; being a strong coach and mentor to all colleagues and supporting their career development
9. Excellent time-management, delegation, and problem-solving skills
10. A highly motivated, passionate, and driven manner, you’ll be someone who wants to work for a travel agent that really cares for its community
11. Confident communication skills, a real people person who is able to offer the quality of service our members and customers expect
Benefits
This is a great opportunity to develop your Travel career and make a difference to the lives of our communities. In addition to working for a growing co-operative business, we offer our colleagues fantastic benefits, including:
12. Up to 30 days annual leave (pro-rata) including bank holidays
13. Pension scheme (with up to 12% employer contributions)
14. Generous colleague discount rates across our family of businesses
15. Annual discretionary colleague bonus to reward you for your hard work
16. Free tea and coffee provisions for all colleagues during rest breaks at work
17. Wellbeing initiatives and community engagement opportunities
18. Opportunities to travel to exciting new places to experience them first hand. This will support you in being able to sell these destinations to your customers.
Our Travel Consultants also qualify for our profit share incentive scheme, earning commission on everything that is sold. This is in addition to incentive earning opportunities with key suppliers throughout the year.