What you’ll be doing
1. You support the production of Initial Incident Report (IIR) to provide an early view of incident timeline and learning observations. Assist with any follow up actions required.
2. You keep customer informed by providing timely and quality updates (system notes and KCIs) and take ownership: you plan next steps to resolve and own until completion.
3. You champion and role model best practice in regards to fault handling and communications both internally and externally whilst controlling the work stack/queues.
4. You ensure that customer impact (and potential risk) is known and understood for all network issues.
5. Proactively utilise and monitor appropriate OSS (Operational Support System) to highlight, diagnose and resolve service/platform issues.
Skills you'll need
6. Evidence of working with Linux, Compute with the intention of gaining expert understanding of Linux environments running Openstack including critical Nova, Swift, Cinder, Neutron, Horizon, Keystone, Glance services and how they interact with infra and tenants.
7. History working with IP Routing & Switching platforms such as 21CN or IPP. Intention of gaining expert knowledge on software defined networks (Juniper SDN).
8. Working knowledge of storage solutions.
9. Working knowledge of private cloud, and virtulisation technologies (preferably KVM)
10. Scripting (Bash, Python, Perl, YAML)
11. Experience with containersation technologies (Docker and Kubernetes)
12. Experience with storage technologies (Block/Object).
13. Use of GIT Repository
14. Software Defined Networks
15. Experience with logging tools such as ELK, Logstash, Kibana
Benefits
16. 25 days annual leave (plus bank holidays) increasing with service
17. 10% on target bonus
18. Life Assurance
19. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
20. Direct share scheme
21. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
22. Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
23. World-class training and development opportunities
24. Exclusive colleague discounts on our latest and greatest TV, mobile and broadband packages
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.