Description External Fulfillment supports EU Retail Operations in identifying the best ways to fulfill products that Amazon FCs (Fulfillment Centers) cannot currently support. The role includes interfacing with the Third Party Logistics (3PL) providers and being the main POC for all internal teams such as Transportation, Retail and Supply Chain. The main tasks will be management, control and direction for the 3PL operations. The main objective is to continuously improve the level of service that the 3PL provides to our customers. The 3PL Manager will also be responsible for reporting and delivering projects alongside centralised Amazon support teams to react and adapt to new processes and requirements within our organisation. Key job responsibilities - Manage and control performance, cost and capacity of External Fulfillment Logistics provider (3PL) - Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL - Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders - Prioritize projects and software feature requests, evaluate and set stakeholder expectations - Ensure for each 3PL Fulfillment Centre that requirements and resources both internal / external are available to deliver success - Work closely with technical development teams to deliver features which are customer-focused, scale able, auditable and iteratively developed - Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management - Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale - Willingness to travel to PL and EU sites Basic Qualifications - Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field - Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement) - Speak, write, and read fluently in English - Travel up to 80% of the time to work on-site at supplier factories Preferred Qualifications - Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design - Experience working in an operations, supply chain, transportation, project management or management consulting role - Experience running metrics reports, analyzing data to identify problems and using data analysis to generate and explain metrics - Master's degree or above in Management, Business Administration, Economics, Engineering, or Marketing Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.