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Location: Hybrid – 2 days onsite in Hatfield, UK
Contract Type: Full-Time Employee or Contractor
Start Date: ASAP
Work Mode: Hybrid (currently remote, future onsite presence required twice a week at Computacenter office)
Interview Rounds: 2
Experience : 10-13+years
Job Summary
We are seeking a skilled and experienced Salesforce Solution Architect to support several key Salesforce initiatives. This individual will play a critical role in shaping our marketing automation strategy, customer enablement vision, and AI integration roadmap. The ideal candidate is highly proficient in Salesforce Marketing Automation Cloud, Service Cloud, and emerging AI technologies like Einstein and AgentForce.
Key Responsibilities
Salesforce Marketing Automation Cloud
• Provide architectural guidance and produce High-Level Architecture documentation in line with Computacenter principles.
• Ensure seamless interoperability with the existing Salesforce Sales Cloud (CRM).
• Offer foundational support and consultation for current implementations.
Salesforce Customer Enablement Strategy
• Architect and drive Computacenter’s Customer Engagement Strategy leveraging Service Cloud and Genesys.
• Propose and lead Proof of Concept/Value initiatives to improve internal processes and customer interactions.
• Identify and implement automation opportunities to enhance user experience.
Salesforce AI Foundations
• Keep abreast of Salesforce’s evolving AI features, including AgentForce and MS Copilot.
• Assess and integrate valuable AI solutions across business functions.
• Collaborate with cross-functional teams to embed AI tools into the Salesforce platform.
• Proven expertise in Salesforce Marketing Automation Cloud and its integration with Sales Cloud.
• In-depth understanding of Salesforce AI tools and their business applications.
• Familiarity with Salesforce Service Cloud and Genesys platform.
• Strong multitasking and project management abilities.
• Excellent communication, stakeholder management, and cross-team collaboration skills.
We are an equal opportunity employer and value diversity at every level of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, disability, or any other protected characteristic.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Technology, Information and Internet
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