Job Description
Reservations Consultant
Your purpose will be:
To work with the Reservations Team to help contribute towards promoting and selling of The Savoy bedrooms and facilities.
You will be accountable for:
* Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.
* Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently
* Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
* Ensuring all calls, emails and procedures are performed in line with the service standards set by the hotel.
* Updating reservations ensuring a flawless arrival and departure experience.
* Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.
* Paying exceptional attention to detail by not comprising on quality standards.
* Building relationships with both our guests and your fellow colleagues
* Being organised and proactive in managing your tasks.
Qualifications
What you will need to do in this role?
* 1-3 years’ experience in the Hospitality Industry.
* Outstanding communication skills, both written & verbal.
* A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
* Enthusiastic and positive personality with the ability to build trusting relationships with others.
* Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
* Applicable job related skills as per Accountable Duties.
Additional Information
What’s in it for you?
* Competitive salary and benefits including pension and life assurance
* 31 days of holiday including public holidays (increase to 33 days after 5 years)
* Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
* Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
* Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
* Free stay at The Savoy after successful completion of probation
* 50% discount at our iconic American & Beaufort Bars
* 50% discount at our world-famous Afternoon Tea
* 50% discount at our spa and florist
* 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
* 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
* Laundry services & dry cleaning for uniformed and non-uniformed colleagues
* Colleague gym facility and Virgin Active gym membership discount
* Employee assistance programme
* Annual optician reimbursements for eye tests and glasses
* English language classes
* Colleague restaurant
* Local F&B, retail and gym discounts
* Interfaith prayer room
* Wellness room
* Cycle to work scheme