Emergency Department Support Officer- RVH - 24/7 Shift pattern - Belfast - £12.31 per hour Your new company A public sector organisation is recruiting for a Band 3 Emergency Department Support Officer based in Belfast. Your new role As an Emergency Department Support Officer, you will play a key role within a busy multi‑disciplinary team, ensuring a smooth, welcoming and well‑organised environment for all patients who attend. This is a varied position combining clerical support, hospitality, stock management, tidiness, and coordination of basic maintenance tasks.You will be the first point of contact for patients arriving to the department—providing a professional, friendly welcome and guiding them through the next steps. Working alongside clinical and administrative staff, you will help maintain a safe, clean and efficient environment while ensuring patients feel informed, respected and comfortable throughout their visit. Key responsibilities include:General Duties Deliver excellent customer service and greet patients warmly on arrival. Communicate effectively with clinical teams to support patient care needs. Help maintain a safe, tidy and organised department, including monitoring equipment and the environment. Keep patients informed of delays or changes to their care pathway. Manage departmental stock levels and ensure supplies are readily available. Clerical Duties Respond promptly to phone calls and patient enquiries. Take arrival details for ambulance patients. Maintain notice boards and dispose of outdated materials. Book patient transport (e.g., ambulance services, taxis, family arrangements). Follow-up on test results were required. Maintain clerical stock and order supplies as needed. Page specialist teams when requested. Provide cover for other reception areas during staff shortages. Manage confidential waste and scan essential patient documentation in real time. Report IT issues and follow up to resolution. Cleaning & Environmental Support Help ensure a clean, safe and presentable department at all times. Alert staff to required cleans or spillages. Keep workstations and storage areas tidy and organised. Report cleanliness issues promptly to senior staff. Assist with linen management, scrub suit levels and general equipment checks. Coordinate minor maintenance requests with Estates teams. Catering Support Liaise with kitchen and nursing staff regarding meal requirements. Report catering issues where necessary. Training & Development Participate in mandatory training and regular appraisal. Continue personal development to support service needs. Undertake training related to supplies, systems and departmental processes. What you'll need to succeed Essential: Four GCSEs (A–C / 9–4) including English OR at least two years’ administrative experience. Experience using Microsoft Office applications. Strong communication skills and a professional approach. Ability to work effectively within a team. Strong organisational skills with the ability to prioritise tasks. Ability to remain calm and efficient in a fast‑paced environment. Initiative and problem‑solving skills. Desirable: Experience working in a healthcare or multi‑disciplinary team environment. What you'll get in return Belfast-based office Full-time role Shift patterns £12.31 per hour What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4761204