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Visitor services assistant - part time - 28hrs

Edinburgh
The Royal College of Surgeons of Edinburgh
Visitor services assistant
Posted: 16 December
Offer description

* About The Royal College of Surgeons of Edinburgh


The Royal College of Surgeons of Edinburgh is an independent membership organisation dedicated to the education, training and advancement of surgeons, dental surgeons, doctors, and various individuals throughout healthcare who are involved in the surgical care of patients. The College has a current membership approaching 32,000 and growing, with members spanning over 100 countries around the world.

From our founding in 1505, the College has been committed to the advancement of surgery and driving patient safety standards worldwide. In our 520-year history, there has never been a better time to join the College than now.

Working with us

At the College we aim to embrace views from across the organisation, sharing common goals and values for the betterment of healthcare through the advancement of surgical and dental professionals. We aim to develop teams that are reflective of the needs of our members and maximise the potential of every employee.

To reflect the varying needs across the organisation, we offer a range of policies and benefits for our workforce including a generous 42 days annual leave, flexible working practices, enhanced employer pensions contribution and various discounts throughout the College including the Ten Hill Place Hotel, 1505 Café and free entry to Surgeons’ Hall Museums.

If you’d like more information about this role, please contact recruitment@rcsed.ac.uk


We are seeking a part-time Visitor Services Assistants to enhance our ground-breaking museum. Reporting to the Visitor Services Supervisor the primary duties and responsibilities will include:


* Opening and closing the museum
* Supervising the museum, maintaining the safety and security of visitors, volunteers, and the collection
* Welcoming visitors, taking money, and issuing tickets
* Handling cash:
o Cashing up at the end of day
o Transferring monies to Finance Department
o Selling books, posters, and other stock
* Recording the number of visitors
* Recording shop sales and keeping stock of shop items
* Daily front of house housekeeping, i.e. Leaflet replenishment and wiping cases.
* Answering or taking enquiries to pass on to volunteers and staff


This post requires experience of using standard systems (MS Word, Excel, and Outlook) as well as previous experience of customer facing roles with cash handling. Experience of working in a similar organisation would be beneficial.


You will be reliable and punctual with an ability to remain calm under pressure. You will have good organisation, verbal and written skills. A willingness to learn new tasks and respond well to direction is essential.


A knowledge of/interest in the history of surgery and medicine is desirable,


A good level of education with at least SCQF Level 5 (Standard Grade) English or equivalent is required.


Dates of interviews will be confirmed in due course. Candidates who have been shortlisted for interview will be contacted in the first instance by email.


The application is a tool for helping us to shortlist candidates for interview and as a basis for the interview itself. Any decision to shortlist you for interview will be based solely upon the information you supply on your application.


If you have any difficulty in completing the forms or require the forms in an alternative format, please contact the Recruitment Department by e-mail: recruitment@rcsed.ac.uk

The Royal College of Surgeons of Edinburgh is an equal opportunities employer. If you consider you have a disability (as defined by the Equality Act 2010) and have any specific requirements, or require assistance or reasonable adjustments (for example, information in larger font) to be made for you during the selection process, we will do our best to assist you. You are given the opportunity to express your needs by attaching a separate sheet to your application form or by contacting the HR Department on +44 (0) 131 527 1587 or by e-mail: recruitment@rcsed.ac.uk

The Equal Opportunities Monitoring form can be returned with your application. It will be retained within the HR Department and used solely for monitoring purposes; it will not be made available to the short-listing panel.


Thank you for your interest in the Royal College of Surgeons of Edinburgh. We look forward to receiving your completed application by 9am on Friday 16 January 2026. If you need any further information, do not hesitate to contact us.

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