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Client:
iO Associates - UK/EU
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Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
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Job Description:
Old Trafford, Manchester, UK (4 days on-site)
Salary: £26-27k per annum
iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with growth objectives.
This role offers an exciting opportunity for an experienced support engineer to join their expanding team. You will play a key role in maintaining high standards of client service as the company grows its delivery capabilities.
Key Requirements:
* Reliable, self-motivated professional with a proactive work approach.
* Strong problem-solving skills with effective application of technical knowledge.
* Experience in managing customer incidents via phone, email, or in person, ensuring prompt resolution.
* At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on customer service excellence.
Responsibilities:
* Provide support and administration for Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
* Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and network hardware and cabling.
* Implement and maintain MDM solutions, including Intune, utilizing PowerShell for scripting and automation.
* Troubleshoot and resolve hardware, software, and network issues, applying knowledge of TCP/IP, DNS, and DHCP.
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