Are you passionate about helping people into sustainable employment? Join us in delivering the Connect to Work programme, a dynamic, person‑centred employment support initiative designed to help individuals living in Dorset and Bournemouth, Christchurch & Poole (BCP).
Connect to Work is a voluntary employment support programme that helps people with disabilities, long‑term health conditions such as mental ill health and other complex challenges, secure and retain employment. Through personalised support and strong partnerships with local employers, we aim to empower people to overcome barriers and thrive in meaningful employment.
Job Overview
Provide a front‑door triage service that delivers information, advice and guidance to support people in making employment, career, training and educational choices that are right for them and their aspirations. Signpost and refer to the most appropriate programme of support, including supported employment programmes and health, wellbeing and education provision.
Key responsibilities
* Provide information, advice and support to adults and young adults, to ensure that they receive relevant and appropriate information to enable them to access suitable support and achieve positive outcomes.
* Provide excellent front‑of‑house customer service for anyone attending various information service areas and events across BCP and Dorset, ensuring that their needs are listened to, understood and met in a respectful way.
* Support an effective admissions and onboarding service that aligns to Matrix quality standards for potential participants for supported employment or adult education programmes.
* Agree personalised action plans with individuals accessing the service.
* Manage interactions with customers in a professional manner, seeking to collaborate to find the best solution to their issue. This includes using empathy and diplomacy when dealing with contentious situations to lead to improved communications and more successful outcomes.
* Develop and maintain positive, productive relationships with current and new partners and external agencies to ensure the Service is always up to date, to make recommendations to managers about gaps in provision and to maximise work experience, employment and volunteering opportunities for customers.
* Make referrals and escalations to other services, agencies and organisations when required, to ensure the appropriate support and information is provided.
* Record all enquiries on the appropriate database in line with agreed processes and data protection protocols in order to gather feedback, produce reports and support the development of more effective ways of working.
* Maintain accurate records so that information is accessible and auditable.
* Provide information about participants to Employment Specialists so that customers only have to tell their story once.
* Provide feedback to improve processes and systems.
Qualifications
Applications are welcomed from people with lived experience. We are a flexible employer and provide a variety of working arrangements tailored to the needs of each role. Part‑time working would be considered for this role.
About Us
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world‑renowned coastline. We can offer career‑defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world‑class, prosperous and inclusive place for generations to come.
Our Benefits
From 1 December 2025, we’re proud to introduce a new Pay and Reward package, shaped through close collaboration with our trade union partners. This marks a significant step forward in how we recognise and reward our colleagues, reflecting our commitment to creating a modern, inclusive, and supportive workplace. Our enhanced offer includes fair and transparent pay, modernised terms and conditions, and a comprehensive benefits package designed to attract and retain talented individuals. Whether it’s flexible working, wellbeing support, or opportunities for career progression, our new approach puts people first– we’re excited to welcome new colleagues into a Council that’s evolving to meet the needs of both our workforce and our communities.
#J-18808-Ljbffr