CustomerServiceCoordinatorat The NSS Group
Part of CustomerServiceCleaning
23000 perannum
This is thejob foryou.
* Lookingfor a new challenge with clear careerprogression
* Fancyworking in a great friendlyworkenvironment
* Keento bring new ideas to the table and see those ideas brought to life
TheDivision Customer Service Cleaning
Our team of directly employedoperatives is the UKs No.1 market leader and the only trulynationwide window and specialist cleaning provider. With a regionalmanagement structure in support and a central service desk we areuniquely positioned to deliver services on both a planned andreactive basis.
To us no window no location andno scale of project is out of reach.
Wevetailored our approach to each of the sectors we operate within andwhen it comes to cleaning at height our aim is to work as safelyand efficiently as possible. NSS has the expertise and experienceto provide any combination of rope access / abseiling waterfed polesystems truckmounted access platforms or cradle systems. Alldelivered inhouse to maximize control and improve servicedelivery.
YourResponsibilities
* Proactivelymonitor our internal proof of delivery system to keep up todate
* Deliver excellent customer service byresponding to client queries in a timely and professionalmanner
* Liaise effectively with both NSSRegional/Area Managers and external clients to book incleans
* Interact with different client systemsto raise permits or sign of workscomplete
* Request purchase orders from clientsprior to cleans taking place and log correctly on our internalsystem
* Produce internal and external MI reportson contracts
* Carry out post clean courtesycalls and collatefeedback
Benefits
o Freeonsite parking
o Free refreshments with afriendly and sociable office environment
o Anopportunity to progress and develop within thecompany
o 25 days annual holiday bankholidays
o Monthly Reward and Recognition Schemewhere our top performers are rewarded with vouchers for manyretailers
o Trade Point Card which will enableyou to get 10% off at any B&Q
o Day offfor your birthday after length of service
o Eyecare vouchers
o Referral bonusscheme
o Medicash health cash plan with discounton dental health screening gym discount store discounts specialistconsultations and muchmore
Requirementsof the role
* Proficientwith Microsoft packages specifically Excel Outlook PowerPoint andWord
* Passionate about delivering customerservice
* Able to work well both independentlyand as part of a team
* Good communicationskills
* High attention todetail
AboutNSS
NSS Group is a specialistservices supplier. From building maintenance to window andtechnical cleaning platform hire and equipment testingselfdelivered services anywhere in the UK. The NSS group was formedby the merger of a number of large successful businesss to createone super group which gives our clients a service which is trulynationwide.