Job summary The Clinic Nurse Manager will work within the Surgical Outpatients Department, leading by example and promoting a positive and supportive working culture that enhances staff wellbeing and embeds high standards of teamwork and patient care. The post holder will also support service transformation and development in line with NHS England priorities and objectives. The post holder will work clinically three days per week to support the delivery of safe, effective, and high-quality patient care, while helping to foster cohesive team working and a psychologically safe working environment. They will be approachable and supportive to all members of the team and will work closely with fellow Clinic Nurse Managers, including the rotational Clinic Nurse Manager, Senior Sister, and Matron, to ensure effective leadership and service delivery. The Clinic Nurse Manager will work collaboratively with the wider multidisciplinary team (MDT) and provide support in managing day-to-day operational challenges and issues arising within the department, including when acting as Nurse in Charge (NIC). The role will include supporting service improvement, maintaining professional standards, and ensuring the delivery of patient-centred care within the outpatient setting. Main duties of the job The Clinic Nurse Manager will support the day-to-day operational running of the Surgical Outpatients Department, ensuring the delivery of safe, efficient, and high-quality patient care. The post holder will provide visible leadership, clinical presence, and ongoing support to the multidisciplinary team within the department, working under the guidance and with support from the Band 7 Senior Sister. The role will be structured to include three clinical working days and two dedicated management days per week, enabling a balance between hands-on clinical leadership and managerial responsibilities. Key responsibilities include: Supporting the daily running of the Surgical Outpatients Department, ensuring smooth patient flow and effective service delivery. Providing leadership, visibility, and support to nursing and wider multidisciplinary team (MDT) staff. Acting as a first point of contact for resolving issues, concerns, or escalations within the department in a timely, professional, and effective manner. Fostering a positive team culture and promoting staff wellbeing. Acting as Nurse in Charge on a rotational weekly basis, ensuring safe staffing, effective escalation management, and overall clinical oversight during clinical shifts. Supporting cross-site working when required, including providing support to clinics and undertaking Clinic Nurse Manager duties across sites to maintain service delivery and operational effectiveness. About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve. Job description Job responsibilities Work clinically three days per week within the Surgical Outpatients Department, leading by example and working alongside the team to support the safe and effective running of clinics. Provide direct clinical support within outpatient clinics, including undertaking vital signs, urinalysis, chaperoning, wound care and dressings, and supporting clinicians with procedures as required. Promote high standards of patient care, professionalism, teamwork, and patient experience at all times. Act as an approachable, visible, and supportive leader, fostering a positive and psychologically safe working environment for all staff. Support the day-to-day operational management of the department, including acting as Nurse in Charge (NIC) and responding appropriately to clinical and operational challenges as they arise. Manage and respond to patient concerns and complaints appropriately, with support and guidance from the Senior Sister where required. Undertake management responsibilities during allocated management days (two days per week), including completion of return-to-work interviews, occupational health referrals, sickness absence stage meetings, and rota reviews. Coordinate and authorise annual leave requests in line with service needs to ensure safe staffing levels and the effective running of the department. Review, investigate, and support the management of Datix incidents, ensuring learning opportunities and service improvements are identified and implemented where appropriate. Support recruitment and selection processes, including participation in shortlisting, interviewing, and onboarding of new staff to ensure safe and effective staffing within the department. Develop, implement, and review tailored adjustment plans for staff in line with individual needs, ensuring compliance with occupational health recommendations and promoting safe, inclusive working practices. Support the creation and ongoing review of Wellness Action Plans, promoting staff wellbeing, early intervention, and a supportive approach to mental health and workplace stress. Work collaboratively with other Clinic Nurse Managers, the rotational Clinic Nurse Manager, Senior Sister, Matron, and wider multidisciplinary team (MDT) to ensure effective service delivery and continuity of leadership across the department. Provide cross-cover during periods of annual leave, sickness, or absence to maintain operational stability and continuity of care. Support staff wellbeing, development, and engagement through effective communication, leadership, mentorship, and role modelling. Contribute to service development, quality improvement, and transformation initiatives in line with organisational objectives and NHS England priorities Job description Job responsibilities Work clinically three days per week within the Surgical Outpatients Department, leading by example and working alongside the team to support the safe and effective running of clinics. Provide direct clinical support within outpatient clinics, including undertaking vital signs, urinalysis, chaperoning, wound care and dressings, and supporting clinicians with procedures as required. Promote high standards of patient care, professionalism, teamwork, and patient experience at all times. Act as an approachable, visible, and supportive leader, fostering a positive and psychologically safe working environment for all staff. Support the day-to-day operational management of the department, including acting as Nurse in Charge (NIC) and responding appropriately to clinical and operational challenges as they arise. Manage and respond to patient concerns and complaints appropriately, with support and guidance from the Senior Sister where required. Undertake management responsibilities during allocated management days (two days per week), including completion of return-to-work interviews, occupational health referrals, sickness absence stage meetings, and rota reviews. Coordinate and authorise annual leave requests in line with service needs to ensure safe staffing levels and the effective running of the department. Review, investigate, and support the management of Datix incidents, ensuring learning opportunities and service improvements are identified and implemented where appropriate. Support recruitment and selection processes, including participation in shortlisting, interviewing, and onboarding of new staff to ensure safe and effective staffing within the department. Develop, implement, and review tailored adjustment plans for staff in line with individual needs, ensuring compliance with occupational health recommendations and promoting safe, inclusive working practices. Support the creation and ongoing review of Wellness Action Plans, promoting staff wellbeing, early intervention, and a supportive approach to mental health and workplace stress. Work collaboratively with other Clinic Nurse Managers, the rotational Clinic Nurse Manager, Senior Sister, Matron, and wider multidisciplinary team (MDT) to ensure effective service delivery and continuity of leadership across the department. Provide cross-cover during periods of annual leave, sickness, or absence to maintain operational stability and continuity of care. Support staff wellbeing, development, and engagement through effective communication, leadership, mentorship, and role modelling. Contribute to service development, quality improvement, and transformation initiatives in line with organisational objectives and NHS England priorities Person Specification Qualifications Essential Registered nurse on NMC register Diploma in nursing evidence of degree level study in health/nursing related studies Desirable recognised qualification in teaching and assessing 2 leadership course Knowledge and Skills Essential expereince in outpatients speciality as qualified nurse 2 years of management/leadership experience leadership skills and relevant training Desirable previous band 6 experience Person Specification Qualifications Essential Registered nurse on NMC register Diploma in nursing evidence of degree level study in health/nursing related studies Desirable recognised qualification in teaching and assessing 2 leadership course Knowledge and Skills Essential expereince in outpatients speciality as qualified nurse 2 years of management/leadership experience leadership skills and relevant training Desirable previous band 6 experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.. UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.. UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name University Hospital of North Midlands NHS Trust Address Royal Stoke University Hospital Newcastle Road Newcastle Under Lyme ST4 6QG United Kingdom Employer's website