Job reference
REQ0989
Date posted
20/08/2025
Application closing date
03/09/2025
Location
Salary
up to £28,598
Package
Contractual hours
36
Basis
Full time
Job description
* Do you enjoy speaking to customers on the phone?
* Do you like helping people to solve problems?
* Are you driven by providing a friendly and professional service?
If yes – then this could be the perfect job for you You don't need to come with a knowledge of housing, as we'll give you all the training you need to feel confident in the role. Due to the success of internal recruitment, we're looking for friendly motivated and customer focussed people to work in our customer service centre providing advice and support with a variety of customer queries.
As part of a supportive and friendly team, you will be working 36 hours a week on shifts between 8.00am – 9.00pm Monday to Friday. There are many options for progression, as the role provides an excellent introduction to housing. So, if you're interested in a career within housing this is a fantastic opportunity.
At Salix Homes we are about so much more than just providing homes, we are committed to delivering inclusive services and are passionate about providing support to help our customers to 'live, grow and thrive' in our local community. We want our colleagues to "Be Salix" by living and breathing the culture, values and vision of our organisation.
The role - What I'll be doing
* Taking incoming calls from customers to help with their queries.
* Answering customer emails, webchats and social media service requests.
* Helping customers with their enquiries about repairs, rents, anti-social behaviour and other housing matters.
* Solving problems and providing positive outcomes to customers.
* Operating a remote concierge service managing visitor access to our tall buildings.
We're looking for someone who:
* Is passionate about providing excellent customer service.
* Has excellent organisation and time management skills.
* Works well in a team and is flexible.
* Is comfortable handling customers in difficult situations and can remain calm to achieve a successful outcome.
* Can follow processes and input accurate and relevant notes into computer systems.
* Understands the importance of data protection and confidentiality.
What we offer as a company
* Annual Salary of up to £28,598
* Up to 34 day's holiday + bank holidays
* Flexible Working and Family friendly policies
* Generous Defined Contribution Pension Scheme
* Life Assurance worth 3 x annual salary
* Health Cash Plan which also provides a range of discounts including discounted gym membership
* An inclusive and positive colleague culture - Investors in People Gold accredited organisation.
* Advocate of the Greater Manchester Employment Charter
About Our Company
At Salix Homes, we're passionate about creating a brighter future for our customers, our communities, and our people. Since becoming a stand-alone housing association in 2015, we've invested significantly in our homes and services. This year, 2025, marks a significant milestone for us as we celebrate our 10-year anniversary. Over the past decade, we've grown, evolved, and made a lasting impact in Salford.
We've worked hard to ensure all our properties are safe, modern, desirable, and energy efficient, continually investing in our customers, their homes and communities through an ambitious and ongoing programme of improvement work.
We're also incredibly proud to be one of the first housing associations in the country to achieve a C1 grading under the new Consumer Standards a testament to the quality of the homes we provide and the services we deliver.
If you share our vision of driving positive change, this is your opportunity to be part of something meaningful.
Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter, and we will constantly strive to improve working conditions for our colleagues.
Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we're interested in expanding our workforce diversity, we welcome all applications.
We're proud members of the Armed Forces Covenant and will also invite to interview any disabled candidates who demonstrate the minimum standards for the role.
We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.
Closing Date: 3rd September, 2025
Interviews Date: 8th of September 2025
*Please note – We reserve the right to withdraw our advert earlier than the original published expiry date, therefore if you are interested, please submit your application as soon as possible*