Johnson Controls are the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet!
Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service solutions that support our customers manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive.
We are looking for a Service Coordinator with strong organisational skills, to take ownership for coordinating our service support teams, ensuring that our customers maintenance and repairs are met with great customer service and a timely response.
What we offer
1. Competitive salary
2. Permanent, full time contract (Mon-Fri working week)
3. 25 days of Annual Leave plus Bank Holidays & Holiday Buy Back option
4. Pension (up to7% employer match)
5. Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme and discount on Johnson Controls security products
6. Dedication to safety through our Zero Harm policy
7. Access to business resource groups
How you will do it:
8. Overall Engineer scheduling
9. Engineers Utilisation (Time & Attendance)
10. Engineer Planner Management
11. Engineer Timesheet Processing
12. Raising Jobs – Maintenance, Quoted & Reactive
13. Parts Ordering
14. Communicating with Customers (Verbally and in Writing)
15. Obtaining Customer POs, Accounts Receivable / Payable Management
16. Maintaining Customer KPIs
17. Customer Invoicing, Quotations / Estimates (Driven from Engineer Timesheets)
18. WIP Management
19. Maintaining Engineer Training Matrix
20. EHS Management
21. FGAS Legislation Compliance
What we look for - essential:
22. Strong organisational skills
23. Focus on customer engagement & management
24. Ability to prioritise workload
25. Capable of working without documented procedures and with limited supervision.
26. A committed ‘can do’ positive attitude with the ability to integrate and work as a member of a team
27. A willingness / ability to adapt and learn in an ever-changing environment
What we look for – preferred:
28. Experience in a similar environment
29. Technical knowledge / background
Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard and your work valued and respected. All with excellent rewards and a great team ethos, your next great opportunity is just a few clicks away!
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