Job Description
Join us as a Grounds Maintenance Scheduler within our incredible Grounds Maintenance Team! If you are an organised individual, who is able to prioritise and multi-task effectively, then this role could be for you. You will be providing administrative support to the Operations Manager and wider team, scheduling in works and helping to keep the service running effectively!
We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Requirements
Outline of key responsibilities...
* Support the Grounds Maintenance team by maintaining and updating databases and spreadsheets accurately and in a timely manner, ensuring records are always current and reliable
* Provide administrative support to Lead Hands on fleet management matters as and when required
* Act as the primary point of contact between the Grounds Maintenance and Development teams, handling complex defects, enquiries, and complaints relating to new build properties in a professional and timely manner
* Liaise closely between tenants, the Grounds Maintenance team, and subcontractors to identify swift resolutions to issues, whilst helping to implement longer-term solutions that prevent recurrence
* Process invoices and job completions accurately on internal databases and systems, ensuring all records are up to date and compliant
* Engage with tenants and other customers regarding services provided by the Grounds Maintenance team, delivering a responsive, helpful, and professional experience at every interaction
We are looking for someone who has...
* Proven experience of working with customers, with a genuine commitment to delivering a high-quality, customer-focused service at every interaction
* The ability to work effectively under pressure and to strict deadlines, managing competing priorities with a calm and organised approach
* A positive, enthusiastic outlook and a real passion for customer service, with the drive to go above and beyond for our customers
* Excellent communication skills, with the ability to adapt tone and style to suit a diverse range of customers and situations
* Confident and competent in the use of IT systems, including Microsoft Office applications such as Outlook, Word, and Excel, as well as experience of working with databases and other digital systems
Benefits
In return, we are offering...
* An annual salary of £29,689.65
* We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
* Flexible working around a 37 hour week
* Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
* Pension - between 7% - 12% dependant on individual contribution
* Life assurance - a payment of X3 your salary.
* Annual Flu Jab - provided each winter to all employees.
* Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
* Competitive medical cashback plan
At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.