An exciting opportunity has arisen for an organised and proactive Client Operations Assistant to join a progressive and forward-thinking fintech company based in the heart of Birmingham City Centre. This role will see you acting as the first point of contact for clients, delivering exceptional service while working collaboratively to support the wider operations team.
Key Responsibilities
1. Act as the first point of contact for clients, responding to queries via phone, email, and online channels while delivering a high standard of customer service.
2. Investigate and resolve day-to-day issues efficiently, ensuring clients and colleagues are kept informed throughout the process.Support a range of operational and administrative activities, helping to ensure processes run smoothly and accurately.
3. Build strong working relationships with clients and suppliers, contributing to continuous improvements and a positive customer experience.
4. Take ownership of key support tasks, including supplier onboarding and assisting clients with invoice and payment-related queries.
Successful candidates will have previous experience within a client-facing role, with the ability to manage customer relationships and resolve queries effectively. You will thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering an outstanding level of support and service.If you have any queries about the role, contact Alice on 0121 633 4443. If you are already registered with Katie Bard, please contact your consultant directly. Katie Bard is committed to protecting your personal data. Katie Bard acts as an employment agency for permanent recruitment and an employment business for temporary recruitment. Your application will be handled in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Notice at katiebard.com for full details of how we use your data, your rights, and how to contact us. If your application is unsuccessful, your details will be retained for up to six weeks and then securely deleted, unless you consent to being kept on our register for future opportunities.